FixOurHomes TC3 Letter569


Click here for progress updates regarding the response to this letter.


To:

Gerry Brownlee, Minister for Earthquake Recovery

Ian Simpson, EQC Chief Executive

Roger Sutton, CERA Chief Executive

Chris Ryan, Insurance Council Chief Executive

We the undersigned are writing to ask you to take action regarding a long delay in recovery for residents of TC3 zoned land. After the red zone, TC3 zoned land is home to those most severely affected by the Christchurch earthquakes. Our concern is that insurers are not fulfilling their obligations under the New Zealand Fair Insurance Code to “settle all valid claims quickly and fairly”.

We have the following concerns:

  1. Insurer timeframes for rebuilds on TC3 are currently 3 to 8 years. In June 2011, Gerry Brownlee discussed the reasons for the red zone with a similar timeframe in mind.

“Such wide scale land remediation would take a considerable period of time, and the social dislocation of such massive works would see people out of their homes for at least three years, and in some cases more than five years.”

  1. TC3 homeowners are being told repairs must wait behind TC2 repairs.
  2. The wait for geotech for TC3 foundations can be 4 months or more, up to 9 months for the EQC drilling program.
  3. EQC land damage assessments have still not been released, even though assessments were completed in 2011.
  4. EQC has not decided whether some TC3 homes are under or over cap as regards to the June and even February quakes.
  5. EQC is refusing to pay out some over cap claims.

We ask that you act to ensure that:

  1. Insurers confirm a two year timeframe in which all TC3 repairs will be completed. If an insurance company fails to meet this timeframe, hardship compensation to the homeowner should apply.
  2. All insurers proceed without delay on rebuilds in TC3, as first priority.
  3. Adequate geotech resources be engaged to inform TC3 repairs in a reasonable timeframe.
  4. EQC land damage information be immediately made available, in at least summary form.
  5. EQC should provide decisions or at least clear time frames to homeowners who are still waiting for an under/over cap decision.
  6. EQC should immediately pay out on claims where the claim has been assessed overcap by either EQC or the private insurer.

 

TC3 Residents of Canterbury


We sent a copy of this letter with 419 signatures to Mr Brownlee, Mr Simpson, Mr Sutton and Mr Ryan on Monday July 23rd. If you own a TC3 property, you can still sign up showing your support using the link below. The more people we get to sign, the more weight this gives to our experience that there are problems in TC3. If you provide an email address we will forward you any reply we receive.

I own a TC3 property, and I agree with this letter. Let me sign!

569 TC3 Canterbury households have already signed. 505 awaiting approval

Name

Suburb

Comment

Dale & Yvonne Ogilvie

South New Brighton

We don't think 3-5 years is a reasonable time to wait for our rebuild.

Lynda & Morgan Williams

New Brighton

We were told by EQC's claims dept last year that they were ready to pay out our Feb '11 over-cap payment in August. 11 months after that we have seen no sign of payment, despite telling EQC on numerous occasions that our June '11 claim was for a different building (our garage).

Julie Gorman

New Brighton

We are older and caught up in the delay and are concerned the rebuild won't happen soon enough for us.

Kiri Hider

Parklands

Keeley Pexton & Alexander Rogers

St Martins

Damon Strong

Burwood

Robbie & Mel Baigent

North New Brighton

Carmel Jaggar

Fendalton

Insurers are using "Guidelines" as an opt out clause inferring they are not legally obligated to follow these as they are only a "Guide". The delay is legally AND morally reprehensive.

Patricia Adcock

Spencerville

The timeframe on testing, remediation and rebuilding is far too long.

Robert Da Col

Aranui

Current address, Island Bay, Wellington. The TC3 property is uninhabited, wrecked and has not changed since 22 February 2011 apart from quite a few visits from EQC and Tower.

Paul Fleming

Dallington

The worse thing for us is the Insurance company won't commit if we're repair or rebuild so left in limbo.

Lionel Clarke

Dallington

Peter and Jillian Weston

Edgeware

We agree whole heartedly with the sentiments expressed in this letter and back it 100%

Richelle & Aaron Fraser

Southshore

We strongly support this letter as like everyone else with TC3 land status we feel that nothing is being done to enable us to move on with our lives, we are stuck in limbo

Lindsay Fergusson & Boudewijn van den Bergh

Richmond

Charlotte Newton

Edgeware

Waited for over a year to get a full EQC assessment that was 8 months ago still waiting for EQC to advise over/under cap since being tagged TC3 everything seems to have come to a standstill

Kim & Ray Oakes

Dallington

Sara & Des Moore

Dallington

Jade and Stephen Cull

Linwood

We 100% support this letter, we don't think the 3 - 7 years timeframe that we have been told is very acceptable at all given the fact that my preschools at the time of the quake would be nearing 10years old and having to live in a broken and cold house at that time.

Maria Thackwell & Peter Lindsay

Richmond

Unacceptable communication, lack of reasonable time frames and no accountability from those in authority in regard to the residential rebuild in Christchurch should be of great concern to ALL New Zealanders

David Smith

Burwood

Sick of waiting, lack of communication, and delaying tactics. Just want a full assessment and agreed outcome.

Lisa Clarke

Southshore

People need clear direction and advice on how to proceed in this complex environment. It is stressful, daunting and beyond a lot of people's capabilities.

Fay Brorens

Dallington

A lot of great work is being done MUCH more is required. great letter.

Nick & Annabel Scott

Christchurch Central

EQC is refusing to pay out our cap, despite our house being deemed a complete loss by the insurance company and EQC. House was inspected 8 months ago, after previous inspection (in July 2011) documentation was 'lost' and never recorded on their system.

Mark & Carol Cullen

Forest Park

Theresa & Darryn Ridden

Avondale

Paula Betteridge

Burwood

Add me to David Smiths comment, I'm also a member of group . Fully support letter.

Daryl MacDonald

Aranui

Joseph & Sue Evans

Edgeware

Mary Cudworth

Richmond

Zero communication from insurers.... land issues have been stuck in the "too hard" basket by EQC !!

Craig Hider

Parklands

Alan Bush & Rebecca Kemp

Cashmere

Complaints to EQC are EQR are not responded to at all, have reached stalemate with EQR over our house. No information available.

Karen Terris

Avonside

We need clarity and progress for repairs and rebuilds, 5 years or more wait time is not ok!

Tasha Preece and Chris Pierre

New Brighton

We fully support the contents of this letter and would like the same option offered those in the red zone eg a reasonable time for our property to be fixed and liveable, not the indefinite timelines provided so far

Jacinta Rennie

Wainoni

Wrongly apportioned and house still sinking. Lack of action and apportionment means my insurer will not get involved. 2 neighbours have advised by their insurer land to costly to repair(all 3 of our houses are sinking in line with the land. Let us move on!

Megan Wiffen

Parklands

Time to reassign some of the central city rebuild to the outer suburbs like us, why do we deserve to live in third world circumstances where sewerage leaks and we get sick from gaping holes in our houses!

Liz Dommisse

Spencerville

Priority should be being given to the repairing/rebuilding of severely damaged houses

Alister Grey

Spencerville

Nearly 2 years since our home was ruined, and still have no idea whether we can rebuild on our section. Simply not good enough. How much longer is the real work of rebuilding homes going to take.

Jessica Thompson

Wainoni

Norm,Maree & Jasmine Butcher

Linwood

Belinda Clark

Avondale

Kath Edgerton

Brookhaven

They know our land issues, why wont they tell us? Insurance companies wont move until they get the go ahead from EQC.

Tracey and Wayne Johnstone

Burwood

We agree with the above letter. We know we have a long wait but would like to know what we are waiting for. We never hear from eqc or our insurance company and if I do phone eqc, I have more information than the call center staff. There needs to be clear guidelines about the drilling, dbh foundations and repair stages. There is too much inconsistent information coming out about what houses will be repaired, how/if they will be repaired. Land claims/remediation/repair policy needs to be made clear to homeowners. One home owner can be told one then and someone in the same situation told something completely different. FIX OUR HOMES AND LAND PLEASE.

Douglas Ollivier

Avonside

Lynette Yeatman

Bexley

so sick of waiting for action, have not heard from insurance company still don't know if the house is a repair/or rebuild, all our homes should be fixed in a timely manner not upto 7 years its unacceptable we have been thru a natural disaster and we need action now.

David and Narelle Wallace

Wainoni

We feel as if we are in a TC3 hole. Our situation includes EQC and Insurance Company frustrations. Their apparent inability to work together is very concerning. Limited, inaccurate, delayed or conflicting information and painfully slow progress towards settlement of claims is creating doubt that we will be dealt with fairly and ethically in a timely manner.

Christina Coates

Dallington

Carlene Thompson

Aranui

Waiting, waiting waiting

David Woodhouse

Richmond

Karen Batchelor & Richard Shaw

Richmond

Lack of information from all agencies concerned. Suitable timeframes not available - in fact no timeframes at all.

Lis Stevenson

Burwood

Would like to see action in regards to seeing our land reports and building and repairing of TC3 homes now not in years to come. The same payout for our land (eg gv amount) as redzone if our land is deemed uneconomical to repair and if insurance companies will not insure our homes on TC3. John Key promised there would be no one left out of pocket or disadvantaged by quakes but there already is. He needs to stand by his word and get this mess sorted.

Leona Van Egdom

North New Brighton

Ben Sanders

Brookhaven

john gorman/brooker

Parklands

We want clarification on our land as far as remediation and not some surface landscaping to supposedly fix it,as we are a rebuild but don't plan on rebuilding on our section, just want it fixed so we can move on.

Chris & Fiona INNES

Parklands

Our house is unsafe to live in and we are on TC3 land. Our rental subsidy ends in 6 months. Our insurance company have advised that our area is too high a risk and not 'good to go' for rebuild. They have advised us that we will have to wait approx 5 years before they think we might be able to rebuild. Because EQC have not paid our overcap amount which EQC have acknowledged they owe us, our file is now under dispute between EQC and the insurer, and has reached a standstill. The battles with EQC and our insurance company, are affecting our health and mental well-being. The inability to move on or re-establish our home is simply unacceptable. We need a solution for TC3 land and we need it NOW!

Philip Vink

Fendalton

- Southern (no)-Response. - Waiting for geotech interpretations, further assesments and engineering reviews as well as peer reviews of the file and repair plans. - Money is being spent in all the wrong places, without enough repairs actually happening - Finding a way forward is undefined - Nervous that it will take 4-5 years for repairs to start - EQC, CERA, Southern Response are all Crown enities. They should step up to the plate to fix everybody's home - quickly.

Bernie Calder

Southshore

Personally in no hurry due to not wanting to disrupt elderly pets but Would at least like to know for sure whether it will be a rebuild or repair of my sunken house on "thin crust" land. Had overcap payment quick after sept 2010 but now EQC backtracking with each inspection and slow land report does not help.

Angela and nathan tutt

Parklands

Richard and Linda Payne

Brookhaven

We strongly support this letter. The time frame for rebuilds in TC3 is unreasonable. The Government/EQC/insurers have no idea how stressful it is being in limbo and being unable to move on. Rebuilds 3 to 8 years??? DISGRACEFUL!!!!

Terry & Catherine Dobson

Hoon Hay

Beverley Geddes

North New Brighton

I would like to see all repairs and rebuilds done within the next two years so we can get on with our lives and stop having to worry about all the lack of communicaton.

Emma Robertson

Dallington

We have a young family our house is leaking and we have large gaps around all our windows, our power bill has tripled. Our insurance company willn't touch us cause we are TC3, come on how can we live like this for the next 5 + years while we wait for our house to get repaired.

Kim & David Jackways

St Martins

Brayden and Sarah Cooper

New Brighton

We are frustrated and disheartened at the lack of progress with our house and land claim. We have two small children and are living in a house with liquefaction underneath and around us, no safe outdoor play space, and a house that has mould growing and is freezing and draughty. All this combined with a lack of communication from EQC (12 weeks and counting waiting for the results of our dual assessment!) and it is yet another bleak winter. We need answers, we need certainty, we need accountability and we need to be able to move on with our lives.

Darrel and Debbie Roberts

New Brighton

We totally support this letter as we feel TC3 are the forgotten ones, yes the red zoners have it bad but a huge number of TC3 do as well at least they have some answers and can try and move on with their lives.... would be nice to at least be acknowledged and have everyone on the same page.

Kelly & Stuart Wilson

Spencerville

Jason Thompson

Wainoni

Jane Rooney

Christchurch

Jane Hossack

St Albans

Karen Powell

Southshore

How can people be expected to wait 3 to 5 years to have their houses rebuilt? Many of us have not been able to live in our homes since September 2010 - we have already been waiting for almost 2 years!

Jane Rooney & Robert Fox

St Albans

Anna Wilkes

St Albans

Why do homeowners feel so excluded from this process? I would like to see a co-ordinated approach to this process with clear guidance communicated to homeowners on the steps necessary to progress the repair or rebuild of their home, so people know where they are and what they have to do. No one doubts this is a huge complex problem that is going to take time but homeowners need some certainty.

Kathy McCabe

Somerfield

I have sat in my TC3 home for some time. My insurer says that my house is undercap for the february quake and fobb me off to EQC. I don't get any answers from them as to when my house will be repaired. I have heard residents will have to wait 7 years for repair - that is ridiculous!. All TC2 properties are being fixed while TC3 property owners are told to wait....7years!!.

Mark and Alison Gibbs

Fendalton

Our main concern is the lack of communication from EQC, including no response at all from Bruce Emson, Customer Services Manager, who specifically requested that people write to him regarding payment of the cap if in TC3 zone. He denied there was a freeze on these payments.However, we wrote to him in early April and have heard nothing at all. We have been given no time frames whatsoever, but when we hear of waiting up to 8 years we find this completely unacceptable.

Ian & Kelly Stansfield

New Brighton

We need speedier resolution. Its unfair to be bound to a property for, potentially, longer than 2-3 years. Our lives are anchored unfairly. We need fair, expedient outcomes.

Ali Hughes

Christchurch

Brett Alexander

New Brighton

Paying out over cap claims is too slow, wakeup please

Debbie Falconer

richmond

Kirsten and Ross Mitchell

Avondale

Why should our lives feel like we are in limbo, for 8 years...We don't have the choice to move, we are tied to our damaged house unable to move if we wanted to!!

Carey Poulter

Edgeware

We moved out of our undamaged redzone property in November 2011 and bought a new property which at the time was zoned green however after purchase became TC3. After the December quake the new property now has far more damage than our red zone house had after all previous earthquakes combined ! We have all the luck!! We had an EQC inspection in January and still haven't been told if we are a repair or rebuild, just get tossed between EQC and Fletchers!!!

Christine Hickey and Andrew Bell

North New Brighton

The continued uncertainty is particularly draining. Also it is difficult to know what maintainence we need to do - will we need it to last 6 months or 5 years?

Margaret Menzies

Richmond

Nobody, EQC, Fletchers, NZI, is willing to speak about or give me any information about the status of my property. It is now a year since I was told by EQC assessors that my house was 'probably' a rebuild.

Florin & Florina Pirnea

Burwood

Mara Lucia Aiex

Brookhaven

I strongly support this letter. I do not agree with the time frame for rebuilding, I do not agree with the way EQC, Insurances are doing. I think is time for us to stop to live in a limbo!!!!!!

Phil and Maddy Pottinger

Kaiapoi

Our neighbours have foundation damage but we do not. What happens if their land is deemed unfit for a rebuild when they finally get around to drilling? What does that mean for our property? Why should we be forced to hang around waiting for answers. We feel like the forgotten ones. It's about time TC3 land owners were listened to.

Bryan & Liz Bloomfield

Richmond

Jon Hunter

Shirley

Bruce & Carole Clarkson

Avondale

We can not get any info from EQC or our insurance company about our house or our land We are wondering if it is going to be sorted in our life time as we are in the older age bracket and uncertainty is affecting our health

Lana Sweeney

North New Brighton

I agree with this letter as we feel we are in limbo. Living in a house that is damaged is bad enough but each earthquake creates more liquifaction under our house which in turn makes our house colder, damper and we have found mould growing under our house! Not healthy with a 4 month old child in the house!! We want information as to when we will be able to be rebuilt, what is happening with our land and a decent timeframe for the rebuild - not 5-7 years!

Gerard and Judy Willems

Richmond

Insurance company assessed house over cap, Eqc moved us to EQR, which means under cap. All without consultation. Insurance is very cooperative but cannot move ahead without over cap payment.

Neil & Diane Chapman

Spencerville

Amy Harrington

Richmond

The prospect of having to wait up to 8 years (or ten years, if we count from the first September quake) is soul destroying. We need to start seeing light at the end of this tunnel. Please!

Ann Schofield

Spencerville

1) I think it is unfair that one of the criteria for red zone properties was a 'reasonable time', yet the indications are that TC3 re-builds will be five years or more (which was classified as unreasonable for red zone people). 2) I am wondering if TC3 people will be offered favourable mortgage deals, free financial advice from specialists etc (as for red zone people). There are various quite complex issues among TC3 people, so free or subsidised financial and legal advice would be very welcome.

Leigh Hamilton & Blair Leigh

Burwood

No decision on repair or rebuild, no timeframes, no actual real useful information. A devalued property with a long term sentence.

Kit & Alison Smythe

Burwood

Come on eqc get our your issues sorted and fix our homes surely peoples homes are more important than the cbd let us get on with our lives and fix our homes & land sooner rather than later

Shirley Hoglund

Dallington

I am not a young person and all I want is for my home to be fixed/rebuilt so I can live the rest of my days in my home.The insurance companies say that the elderley and those that cant live in their homes are top priority but from what I can see this is not the case.It feels that we are being fobbed off yet again just get on with it so I can go home

Leigh Vercoe

Queenspark

Mark Alderton & Heather Cochrane

Richmond

The TC3 zoning leaves TC3 property owners with a valueless asset. The value of these properties is further compromised by the slow response to repairs and rebuilds which suggests to potential purchasers of TC3 properties that the insurance companies and government have no confidence in this land. We all entered into the same financial arrangement with the NZ government when we paid our EQC levies. We therefore would expect the same recovery outcomes for all citizens of this country covered by EQC. Sadly this is not the case for TC3 owners. Had the earthquakes occurred in 1993 when the EQC payout was increased to 100K we would have been in a far better situation than now as the EQC contribution would have covered a greater proportion of the repair costs. Sadly, successive governments have not amended this figure and the burden on insurance companies has increased greatly. This burden is further increased by costs associated with rebuilding on TC3 land. We therefore view the government, EQC and CERA as most responsible for the situation outlined in the above letter. Please fix this mess now.

Aaron Reid

Richmond

Southern response are talking 2-3 years to even think about a rebuild our home. They are not giving us timeframes on TC3 drilling for foundation design and seem to be softening us up for "your home is uneconomic to rebuild" this is worse than the criteria for red zoning.

Damian & Michelle O'Brien

North New Brighton

Sick of beaurocratic bulls&*t - where is good old kiwi common sense - This needs to be sorted.

Pam Wheeler & Rob Newton

Richmond

No idea of timeframes, or whether we are over cap as damage over 3 quakes . Drilling on the front of other properties the area does not seem to resolve the assessment of our land. How is the damage going to be repaired? Will it be repaired? If damage to land is more than EQC will pay we are expected to cover shortfall which is unacceptable.

Joe Davies

Opawa

As time marches on, the generosity of the "coverage" provided by EQC and insurers is dwindling. Fairness demands that everyone is treated equally. Just becasue we're at the end of the queue, that does NOT mean that we should get the worst deal.

Olwen & Brian Harrison

Halswell

Too much money spent on sports facilities, unstable structures and superficial repairs. Not enough on the people in real need. Get these homes rebuilt or repaired now! Our over-stretched hospitals will not be able to provide for the influx of desperately ill and dying.

maria and steve mann

South Brighton

Our house is very badly damaged and 1 side of the house as dropped alot to the point the foundation has nearly disappeared.We have had no working toilet since the Feb22 quake as the house is on the drains/sewage!!!,both eqc& insurance company have said it is a rebulid at this stage.We still havent had this scope of works or drilling done in our street that we know about let alone on our land.Start looking after the people in Christchurch not getting the CBD sorted GRRRRRRRRRRR!!!

Stephanie Sheehan

Woolston

The conditions we are expected to live in are seriously affecting my health, have lost a further 11% of bone density in my spine, hypothermia this winter leading to a month of bronchitis, my unit continues to fall into the sinkholes which it fell into on Feb 22, still no information from Tower,as to their intentions regarding my property,impossible to heat my home and it is very damp,as well as the gaps,their opinion regards habitibility are outrageous,,another winter could easily be impossible to survive living in these conditions.

Clarrie Pearce

Richmond

The vast majority of TC3 Blue properties with foundation damage are currently in limbo because EQC is unable or unwilling to resolve the issue of land remediation. Insurance Companies can't proceed without EQC getting their act together. Minister Brownlee needs to turn the EQC switch to "go" or find people capable of making things happen. My house has been drilled and studied by a firm appointed by my insurance company but EQC won't accept those results. EQC wants their "one hole somewhere near your property". How dumb is that? I doubt they know what they will do with the results of that hole but I suspect that is where their head might go.

Don Murray

Richmond

This whole process, and now the vagueness about geotechnical assessments has contributed to disempowerment of individuals and our communities. The so called "updates' and good news stories just rub salt in the wounds. The updates are generalized and feel like propaganda and the 'goodnews' stories are not representative of the reality for so many of us, who are used to taking responsibility for our homes and lives. We should either be allowed and helped to get on with it or be given much more detailed information on progress, issues and reasons for delay. This is meant after all to be a democracy and not an autocracy that we live in. The whole thing is continuing to be very poorly governed and insurance companies corporate interests given way too much consideration. They contracted to give us a service which is all to frequently not being delivered. And me, well I'm getting fed up with waiting and patronizing press releases.

Garry & Patricia Pexton

Opawa

We have been advised by our insurance to take the $$and downsize as our rebuild will be too many years away. We are in our 70s and feel bitterly let down by all

Amy Sinclair

South Brighton

We have 2 children in an 'uninhabitable' house with a broken asbestos roof on an lean of 394mm. We should not have to live in this substandard way for so long. Its an embarrassment to Canterbury and New Zealand.

Jeff Barnfield

SouthShore

I very strongly agree with the above letter. I am also begining to believe that New Zealand is no better than a third world country when it comes to looking after disaster victims.Our insurance company simply does not want to know, they don't want to do anything, we just get excuse after excuse from them.We wanted our proerty to go RED as we have had far too much lateral damage, the house has been pushed north approximately 6 inches/150mm, it has been twisted out of shape and has sunk.The land underneath is too soft and the water table has risen to within 900mm of the surface.I know that it is good to be wise in hindsight but the land should never have been allowed to be built on in the first place. All I can say is that Gerry Brownlee and company really need to get their respective heads out of the sand and use some good old commonsense to get things moving for all TC3 residents!!!!

James & Dorothy Flanagan

Burwood

17 months out of our property. Nothing. Insurance company have confirmed a rebuild on very badly damaged land on the stream side of road. How much longer until drilling takes place? Both in our 70's and if a 3-5 year wait for a rebuild what then? Insurance and EQC should be working together to remedy the situation as there are a lot of homeowners in our situation.

Hugh Smith

Avonside

We purchased insurance in good faith with an expectation of prompt service. If insurance companies or EQC are unable to honour their side of the contract then fair compensation should be levied as part of the settlement. The fact that there was a major earthquake is a problem for the insurers, not the home owners who only want there contracts honoured. A better way to illustrate this is with an example. My Mum has paid insurance for 50 years on her house and never claimed on it. Can you imagine the reception she would get from her insurer if she went and asked them for half of her money back because she never got to use the insurance. And because reality didn't match what she thought would happen the contract should be re-negotiated retroactively. That is exactly what the insurers are telling us - but from their side of the contract.

Rene Cochrane

Parklands

Our house has been demolished , now eqc have said our land won't be geoteched even though there are land claims for June and December over the land , and the house was demolished the following feb

John Cochrane

Parklands

Sonny Cortes and Sean Mawhinney

Aranui

waiting for the last 20million years for a rebuild(felt like it). Needing timeline for a rebuild so we can plan our lives again.

Paul and Sandra Larkins

Southshore

Concerned about length of time for geotech report and the possibility that the land is deemed to be unsuitable to build on after all that. Will red zone options apply i.e. GV for land or will EQC guidelines apply i.e. 8 metres from house or 450 squares (which ever is the cheapest)?. If EQC guidelines apply then that is unfair as red zoners did not have that applied to their land and yet their land has been deemed unsuitable to build on. Also concerned about the project management fee for a rebuild and insurance saying that you need to pay half of the fee if you decided to take a cash payment for your house. That is a $27,000 loss to the homeowner and $27,000 gain for a building company for what? If we did go ahead with rebuild then the fee is $54,000 for one house. It is not morally right that companies will make a huge amount of money out of this and the rest of New Zealand is supporting this with increased insurance payments.

Tony and Pam Clemett

Avondale

We fully support the contents of this letter and would like some assurance that properties will be fixed in a reasonable time, not the indefinite timelines we are being given

Sue Davidson

St Albans

prashant.shailaj

dallington

I still can't understand why cera or fletchers are taking time for road repairs aroud dallington its been one and half year and not an iota of road has been repaired I think its the hand in glove relationship between the government and the contractors.I am waiting for the day when I will be driving safetly out of my driveway.

Edith and Klaus Goesmann

Parklands

Susan Jenkins

Richmond

It is absolutely not okay to keep people in the dreadful situations they are currently trying to cope with. Three to eight years is ridiculous and a clear signal that the " powers that be" are out of their depth and totally unable to manage this crisis. I am 62 and you are telling me that I may be 70 before we have a place to live that isn't falling down and instead of land that is so damaged we cannot walk on it, we could actually feel safe outside? You will cripple people in that the mental health issues will totally undo the city and in case you have forgotten, you are dealing with people and families. You have land that is clearly damaged but you wont red zone. You ask us, the rate payers, to pay for damaged land in Sumner and yet leave us with broken homes and broken land. It won't be long until a good sector of the community will be broken in spirit also. Your ridiculous "advisory committee " with the likes of Jenny Shipley taking thousands of dollars and the rest of the "ex" National MP's have no right to make decisions on our behalf. In fact, no MP should be anywhere near this situation. You need an expert in disaster recovery, not a group of hacks that have no idea about what they are doing. You are obligated to make sure the people of Christchurch are cared for: that they have a home that is not damaged and broken: that they do not loose their equity in the process and most important is that there is a reasonable time frame for all of this to happen. Two years is the only way for this to happen and you are obligated for the well being of this community to lobby the Insurance Companies to take not of our concerns. Take this seriously as there are many people out here that have had enough.

Gloria and Ray Scott

Parklands East

We are in the older age group and very concerned about the lengthy time frames involved in rebuilding our house. We are in some of the worst TC3 land and therefore very worried that we may not be able to get insurance when we do build and without insurance would have no eqc cover either. This would make our house unsaleable as no bank will lend for a mortgage on uninsured houses. We therefore won't be able to move on when it becomes necessary because of age. Feel like we are trapped.

Al & Terri Read

Avonside

Eng tang

Dallington

I support all the way thru.

Charles and Jemma Rangi

Avonside

Roselyn and Thomas Rangi

Shirley

Roger Spicer

New Brighton

Full engineers report available for our property that is clearly over-cap but still no attempt by either EQC or State insurance to respond to our request for an assessment despite them both having this report!.

Jo Casey

Beckenham

Please let us know what is happening with our house as we still haven't had our full assessment and won't until drilling rig has been next year.

alastair morris

aranui

thought i better join the never never land club

Tim Hollobon and Stacey Doornenbal

Avonside

Dayle Richards

Dallington

We have had a letter telling us we are in the highest priority being TC3, what a joke as we hear nothing and see no body. They continue to fix houses on the westside of town and leave us to freeze and with 3 children, 1 with health issues it it not much fun! I wonder how long the minister(what a joke) would last over here!

Alan & Carolyn Maslin

North New Brighton

Sally Blundell & David Trerise

Opawa

Patrick & Lois Goosey

South Brighton

Tania Wootton

St Martins

Our builder said we were so close to the cap and he had not priced the foundation yet, however he can't price this until land info is available leaving us in this no mans land for however long. Once we confirm we are over cap-then the whole process will start again with the insurer. We did emergency repairs to allow our daughter back in her room, and yet eqc decided we should have left her in the lounge, and won't reimburse us for the repair.

Lynda Piper

Burwood

I am tired of waiting. The land zone, DBH building guidelines, drilling, land reports, EQC, Insurance - and each one gets delayed a few months more than expected. When is anyone in TC3 going to get to move on rather than waiting for someone else to make a decision?

Alison Wells

Dallington

I agree with this letter my children and I want to move on with our lives we feel like we are trapped to this house

Sarah de Heer

Avonside

We have two young children and are living in a reasonable damaged home with liquefaction still under the house. Our insurance company keeps changing our case manager and we are getting nowhere fast. It is about time that someone holds the insurance companies accountable so that we are treated fairly and in a timely manner - we do not like living in limbo, we do not like having to chase answers from EQC and our insurance company, we do not like that our life is on hold and we are stuck in a broken home that is potentially damaging our health and that of our young children.

Kevin & Tina Dudley

Shirley

We bought our property for a short term while our son went to shirley boys. we need to move on. We should have moved last year. Now they who ever they are said repairs could take up to 8 years. 8 Years of power bills of 600.00 per month and we are still cold. I want to move on but can't. EQC gave us our check but Insurance company wont even say if we are a repair or rebuild maybe next year. Too long to keep us waiting. Not fair.

Maureen Woods

Burwood

We feel the time we have waited for repair to our property is unreasonable. the idea of waiting 2-3 years is totally unacceptable.

Linda Nelson

south new brighton

Its taking too long and I'm most unhappy about the constant delays.waiting too long for information, and results to the outcome of the land and re assessment of damage to the property, drafty house action required now. still paying full insurance and rates with disruptions to road

Ross & Wendy Dobson

Parklands

Like many others we just want to be able to move forward within a reasonable time frame.

Suzanne Gardner

Richmond

I am still with EQC but my pile damaged property needs a re-assessment. While I am waiting for it's repair and sale I have to continue working. My Retirement date seems to get further and further away.

Jacqueline de Jongh and Alvaro Lo-Fo-Wong

Beckenham

We were just drawing up plans to extend our house mid 2010. Now we are stuck in this house which is getting way too small for the growing family. EQC is putting our plans, for which we worked incredibly hard and saved frugally for years, on hold for years for no good reason. By the time they get around to us, the kids may be ready to leave home. Kids don't stop growing!

Gina Payne

Waltham

Jsut want to be able to fix our piles so that the house doesn't get more damaged in the 3 - 8 years I am being told it'll take!

Chris & Julia McEntyre

Dallington

It's been FAR too long... Please fix the roads. Or offer to pay to fix our cars for the damage the roads is causing them! Our house had liqufaction inside every room, the interior floors are no longer connected to the walls, our North wall is leaning out, the struts in our roof have all moved... Please asess us proplerly and rebuild us or let us go. We are trapped and hamstrung and have two small children.

Ali Hutton and John Harris

Southshore

Rowan and Chris Louttit

Brookhaven

We agree with the above letter. We are TC3 and have been told that we are a rebuild but as Brookhaven has not been fully checked even though we had massive liquefaction, are we ok to rebuild on this land? What if there is another large earthquake and liquefaction occurs again, will we be covered by insurance if we have rebuilt? We feel totally in limbo, it's almost two years now and we need to what is happening!

Florence Peoples

Sth New Brighton

As an 80 year old resident I do not have the luxury of time to wait for a long drawn-out decision on the state of my land. A process that favours the insurer, at my expense.

Jackie Smart & Di Lowry

Dallington

Completely support this letter! Totally frustrated and demoralized with the inadequacies of EQC, CERA and our insurance company- it appears no one is working together and we're all left in the dark, waiting, waiting....

Ruth Sullivan

South Shore

I am so fortunate to be able to continue to live in my house but it is a shambles. I virtually live in one bedroom and my office - the kitchen and front living areas are damaged, freezing cold and draughty.. I believe that over the next 1-2 years we should be seeing real progress on repairs and rebuilds - it is just not good enough for the insurers to blame EQC and EQC to blame Geotech - as soon as those drilling reports are released starting September then rebuilds and repairs must commence - NO DEBATE from EQC or insurers just action..

Simon & Alison Thompson

Dallington

We managed to fight past EQC's incompetence to get our over-cap payment, although it took over a year of stress. We feel for those still struggling with EQC. We are unsure about our insurance company as they seem okay, so far, but believe the current time-frames are far too long.

Les & Lyn Cliff

South New Brighton

Stephen & Pene Jarvis

Avonside

Time to stop trying to save money, stop hiding behind delaying tactics and stop trying to make the books/statistics look good. It is time to apply commonsense and world accepted triage practice - TREAT THE WORST EFFECTED FIRST!

Julie Robertson-Steel

St Albans

We are still awaiting an EQC land team visit, with our stream flooding over the property in the meantime.

Carol Randal

Woolston

Please don't prolong this agony.

Ross & Kathleen Furborough

Dallington

Wife's health has suffered considerably and insurance company is holding things up by trying to spread claim over all quakes in the attempt to make each claim under cap so we are not their problem. If I had a car accident and had trouble getting money from driver who caused the accident insurance company would go ahead and fix car then try and recoup money later so what's the difference. Stop using us as pawns. As far as health issue goes, insurance says "Not our Problem". May have to turn down a job opertunity because of lack of progress.

Kurt and Jessie Davison

Dallington

As young people who were first home buyers in the Dallington area (bought our house only weeks before the September quake) and have very low equity in our property, we want answers from EQC. We want answers regarding the land damage on our section and we want answers regarding when our home will be fixed. Only then can we really get on and enjoy a long and fulfilling life in Christchurch again.

Katie Wilson

Waltham

Ramirez

Avonside

We have had four visits from EQ assessors and three from Fletchers, nothing has become of any of these visists, how long do we wait. We fully agree with this letter and feel all the frustration that comes with being zoned TC3

Wayne Robertson

St Albans

We are still waiting for an EQC land assessment although the stream banks have collasped and the flooding is all over the garden.

May-ling and Penani Alesana

Linwood

Chris Wade

South Shore

Alan Woods

Burwood

While I would prefer a thorough job done I would also appreciate a speedy resolution and I believe that both are possible. The process of settling the decision for TC3 land appears to have been long, drawn out, cumbersome and confusing. To the same questions a variety of answers have been given. If there is no money to settle why not say so? If there is no end in sight why not say so? If there is no hope why not say so? The ongoing stalling and delay is unbearable, yet we bear it. Until, like our French counter-parts who's special day we celebrate this month; we storming the Bastille.

Mike and Julia Field

Opawa

For years we pay rates, EQC levies, insurance premiums and taxes. C'mon Roger, Gerry, Ian and Chris. We shouldn't have to wait for years to get our houses rebuilt. Get your act together, show some compassion and urgency. This situation is not ok for a modern city in a modern country

Jonelle Matthews

New Brighton

Thomas Matthews

New Brighton

Amanda Heasley

Avonside

I believe because of the damage to our land and building our home is deteriorating quickly mainly because of damp and cracks in paint, timber and foundations, and the liquefaction sitting under the house. If it is not repaired soon it will simply rot. I am also concerned for the health of our family, living in a damp, mouldy home. This house was a lovely warm dry home before the earth quakes.

Deb Donnell

Edgeware

Not only do I have TC3 land - but my home is one of four in ONE building with four separate owners... EQC and the THREE insurance companies involved refuse to assess this as ONE building, and any communication we get from any party varies from nothing wrong with the building through to total rebuild! Our sewer drains are shattered, but EQC won't fix them until a decision is made on the property. How long with this limbo land nightmare go on for? One of the owners is 83, and I suspect won't live to see her home fixed or rebuilt! So much for the elderly taking priority.

Claire & Colin Park

Burwood

Debra Gibbons

Richmond

I 100% agree with this letter. And as for comments.....where do I start? I was finally starting to get somewhere with Insurance once EQC handed it over to them, after pointless, futile inspections by EQC (who totally missed the crack running right thru my slab). BUT now EQC is disputing Insurance reports that house a rebuild. Wants another dual inspection!!! Back to square one and my claim has been halted until I grant them access. BUT They have photos, they have all their reports, they have previously ripped up the carpets, they have two lots of gas levels, they have a price from a slab re-leveling company, they have price from their building company to rebuild. The added stress from dealing with EQC and Insurance - on top of going thru hell in those EQs, having liquefaction 3 times, no sewer for 8 months, living on the edge of the red zone with the dust and destruction - has made me leave CHCH. I have walked away with nothing. I am not there to let them in - it is just stalling tactics and it is disgusting. They are both using the TC3 as an excuse for no action. No money from them, and no progress. Basically my Insurance and EQC are squabbling about the EQC portion(s) and I am caught in the middle, in limbo land. First and foremost our sections need the GeoTechs done - can this land even be re built on? Stop the stalling

Julie Goodman

Sydenham

Living the dream, I don't think so. One letter from Cera, lost paperwork at Eqc, answers would be appreciated, isn't that what I am paying Eqc via my insurance company for...If its too big for Eqc let the insurance companies do the job and bill it back to them....please!

Roland & Renate Geleyns

Queenspark

We purchased insurance in good faith with an expectation of prompt service. If insurance companies/ EQC/the powers that be are unable to honour their side of the contract then fair compensation should be given. TC3 zoning has given our assets a death sentence and the fact that there was a major earthquake is a problem for the insurers, not the home owners who only want there contracts honoured being stuck in limboland is unfair and is having a severe impact on peoples lives, their health and their ability to recover from a major disaster and move on-COME ON DO THE RIGHT THING!!

Andrew M. Welch

Avonside

New Zealand governments are very efficient when it comes to streamlining business and lining the pockets of the wealthy - but, as we find now, is very slow when it comes to looking after the people who vote them in and actually do all the work in this economy. This is ridiculous considering the fortunes being made by some parties involved in the ChCh reconstruction industry. An economy that can't put people in warm healthy homes isn't what we think we're voting for. So why is it what we're getting? In 5 - 7 years our house will be rotten, our kids will have left home, and we will have given up on Christchurch and left - assuming we can. There is no shortage of anything needed to get all this done in an acceptable timeframe. There is, however, a shortage of interest in anything which doesn't make the right people money. I'm past the point of asking nicely and pleading. New Zealanders must come first in this economy. It'd be a first.

Troy and Dianne Gutry

north new brighton

Iris & Tony Unkovich

Avondale

We agree with all of the above, gerry's catch cry at the begining of this process was that he will guarantee equity on our properties. how does one do that when no one want's to buy in this area anymore. The inconvenience that had been going on since Feb and rumor to go on for at least 8 years, how is this not different from the red zone? If my land is TC3 and good to go why does the house continues to move and sink, How do you design to rectify that? I believe its all a total waste of resources and time. there seems to be no logic in testing areas that I can see. and finally, if our zone reviewing is to be taken seriously, why are they repairing our storm water sewerage, roading and foot paths before this process is completed?

Amanda Fiddes

Shirley

3/5 years! so how does the insurance industry justify this to you, that makes you believe this is an acceptable timeframe?

Shirley James

Dallington

Dominic Preece

Parklands

TC3 rating on land is like being RED ZONED but WITHOUT PAYOUT!!

Hjortur Kristinsson

South Brighton

Anita & Nigel Adlam

South New Brighton

I agree completely with this letter. What I cannot understand is when the drilling is happening for the people in South New Brighton our suburb is not even on the drilling list. EQC has advised we are over cap but have not had any advice from EQC regarding payment. I spoke recently to EQC and they advised that we are not awaiting the drilling process as we are substantial over cap but it is the sheer volume of claims that is holding everything up? Need to look at streamlining processes in EQC. So what do you believe???

B Ratcliff & P Collins

South Brighton

Trisha Wells

Edgeware

In what seems to be a 'first in best served' system we TC3 property owners are being left behind while properties with less land and house damage are being repaired. This doesn't seem fair or sensible - please explain the logic behind this system?

Simon & Anna Bourke

Parklands

Valerie Marshall

Edgeware

John and Carole Barry

Southshore

We both agree 100% with the contents of this letter. Our most pressing concern is the lack of a land damage assessment by EQC, coupled with the delay in the geotech drilling programme. Until they are at hand, we are, like many others, in limbo.

Tracey & Jon Weir

Dallington

We 100% agree with this letter and the resulting comments from everyone here. We are battling to get some type of result, but we are also without insurance after our provider, Ansvar (whom we paid faithfully every year for 10 years), left the country!!! No one wants to insure us!

Jo-Anne Zuydendorp

Shirley

The lack of information and constant shifting of time-frames has become exhausting and demoralising. In the meantime the damage to our homes is just getting worse. Up to 8 years is an unacceptable length of time for families to be be living in limbo. We need to know what is going to happen with our properties so we can get on with our lives.

Anna Taylor

St Albans

Bruce Wakelin

Wainoni

Anne Gregory

South Brighton

I totally endorse the content of this letter. it is hard to see friends with minor damage getting their homes redecorated while those of us with much more severe damage having to live with these conditions with no sign of a time-frame for amelioration

Kevin & Dianne Herdman

South Brighton

Jeanette Browne

South Brighton

I agree 100% with this letter. I am in mid 70's and cannot afford the time to wait for the rebuild of my damaged home and land

Craig McKinnon

Southshore

I agree whole heartedly with the sentiments expressed in this letter and back it 100%

John Chirnside & Marie Rean

Southshore

We are both 77 will we live long enough to see our home repaired??? Why do Insurance Companys love taking in monies but are reluctant in paying OUT. The fear of unknowning just what will happen to us is proving to be very stressful for my wife. She has a Pacemaker and is in delicate health. Please be more honest and up front with us.

Edel & Russell Walker

South New Brighton

We believe we are well over the EQC cap at this stage, but cannot get this confirmed. It would make HUGE difference to us if we could progress with this part and had a clear plan/timescale to work with.

Noeline Arthur

Dallington

Sick of waiting.

Monique Gray

New Brighton

Caryl & Grant McGill

Parklands

Do not know if over or under cap. Have received no information to date. Don't think waiting many years for resolution is acceptable can't wait in limbo for ever ! Frustrated with the process think some of these houses need to be sorted before the minor jobs get done.

Lana & Mark Thomas

Dallington

Undue delay in over cap compensation and advise on geotechnical drilling process. Should fix homes that have major damage before plastering and painting a few walls that would not harm homeowners if it was delayed

Lynne Freaney

South Brighton

At 72 years old time is not on my side. My temporary accommodation insurance cover has run out and my only income is the government super. Being Green TC3 is worse than Red because there is no land payout, if the rebuild of the house is more than the insurance company is prepared to cover!!! Please give us something definite to look forward to soon. EQC are changing the rules all the time, and making what is already a very stressful situation compound.

Claire & Dave Sheriff

Burwood

The waiting and not knowing what is happening is very stressful - being told it could take years to resolve the situation is not acceptable.

Bob Osborn

South New Brighton

Something must be done to speed up the repair process

Denny George

Dallington

I strongly agree with the letter and the comments made.

Catherine & Robert Armstrong

Southshore

Alisa & Rodney Andrew

Dallington

We are the border between red and TC3, I work for an insurance company so I understand the difficulties, however, I don't understand why a) the roads around here aren't repaired, b) why EQC are so NON-COMMUNICATIVE !! At least let us know if we are under or over Cap, advise re: Geo tech drilling and process etc. Just keep us in the loop and perhaps the interminable wait wouldn't be so stressful. Great letter.

Jan Marchant

Brookhaven Woolston

Elsje McIntosh

Southshore

Karyn & David Hyam

New Brighton

We agree totally with this letter and if the speed and mess they are making in Bexley is anything to go by we will still be waiting in 20 years and alot of us wont be here. I think Brownlee should pull his finger out and get things moving. Our great council cant even keep our roads overhere free of potholes. We live in good old NZ, not third world Bangladesh, so go on Gerry make a decent name for yourself and stop procrastinating.......

Frederick Powell

Edgeware

I agree with the issues raised in this letter and agree the time frames given are not acceptable we need answers and time frames so we too can plan our lives

Anne Rae

Four Avenues

All the reports which are being done over and over again - the same meetings over and over again and nothing happens ...

Rachel Taylor

Avonside

It is unacceptable to be living in conditions one can only describe as third world when we are continuing to pay high insurance premiums. We are reasonable people however 3 young children,we want a better environment for them growing up,but have been rendered powerless to move on.

Wendy Sharp

Dallinton

I own two adjoining flats in Dallington Tce. I live in one which has damage which doesn't impact greatly on my living conditions although will be costly to fix. My block garage is severely damaged and I have concerns about that with continuing aftershocks. My most pressing concern is that my rental property next door, had to have the garage demolished after the February earthquake. My tenant now has to leave her car outside and has to store other goods normally kept in her garage as best she can in large plastic bins. I have dropped her rent in recognition of the inconvenience but am losing a considerable amount of rent which I am told is not recoverable from my insurance company because the house is still rentable. How long do I have to wait until I can get my garage back and how long will my own garage stand up without the repairs it desperately needs.

Sacha and Nick Cunningham

South Brighton

Our house is sitting on the ground, drains not working efficiently, foundation fixing may mean we are over the cap but insurance won't talk to us until we know. We need geotech drilling and answers SOON. It is not fair, our kids will have left home in 5-8 years!

Stephanie & Andrew Rhoades

Edgeware

Rafe Farmer

north linwood

I agree with the comments of this letter and wish to be part of the group that helps GET THINGS MOVING!! in all my 53 years on this planet i have never seen such a cluster F__K as this!! SORT IT OUT! WE pay your wages !!!

mollie evans

st. martin's

I totally agree with all the letter states. We have been told that our foundations are fine but the piles on the house need fixing. A builder from our insurance company and one from the E.Q.C. came together to agree on the work to be done and the price. So far we have heard nothing more and feel we are just being patted on the head.I have deep concerns over the way they are suggesting repairing the piles,have concerns over the fact that we were zoned tc3 which could take the value from the property in future although we are assured by all that it will be "in better condition than before "when it is done, and that my husband and I are 83 and 76 respectively and may never see the house repaired.

Richard Evans

St Martins

EQC appears to have forgotten the fact that they are simply just another insurance company, and just like all the other companies have been happy to take our premiums over the years but not prepared to front up when hit by claims, we appreciate that the size of the problem is massive, but that is the nature of earthquakes and should have been anticipated.

Scott Penhalluriack

Dallington

We are a pocket of TC3 surrounded by the red zone in Dallington and we have had major liquefaction in all events, to get out of our cul-de-sac we have to drive through the red zone and avoid pot holes which just seem to get filled with road cones but never actually fixed and it has been like that since the original September 4 quake two years ago! I have had to sell my car and downgrade as the suspension was getting to badly damaged to cope with our roads as well. Plus with the Gayhurst bridge having a 3.5 tonne weight limit and the road having major repairs my mother has to walk in the dark from The Palms home with no bus route going through this area which is very unsafe for her. We keep losing street lights as well which means some nights she is walking in pitch black to get home (how would you feel if that was your mother?). You expect us to pay full rates, but yet we see no real progress and feel like we have been abandoned in a suburb which was once one of the most popular to live.

Robin Gerrand

South New Brighton

My biggest concern is to know when the final land report will be made available as to whether or not my land is suitable to rebuild on, and therefore, be able to move on with my life! Should the report prove that our land is not suitable to build on, I feel that we should be left no worse off than if we were originally zoned red. After all it was Ceras decision to zone us red/green, and we shouldn't be penalised.

Ruth Buddicom

Opawa

Brett Taylor

Bexley / Aranui

The time frames are unacceptable, We have not lived in our house since Feb 22nd, but we are still expected to pay the mortgage and costs..We are in limbo while you all get paid for putting us through worst turmoil than the Earthquake itself....let us take away your homes, accuse you of putting in false claims , tell you your house damage is pre existing and its all in your head , push you into displacement for 17 odd months and see how you bloody like it.

Robert & Sue Brough

Burwood

We are waiting for the drilling. we have been assessed over 2 events even though all the damage was in feb, both claims are afew thousand under the cap they do not have the foundation damage on either but NO one will talk to us. Our insurance has done 2 assesments the first in may 2011 they wont hand them over, even though the cost is way above the price of a rebuild we are a repair, I cant understand why EQC want the people of NZ to pay for our house when clearly we are over the cap and the insurance is liable, we are living in a crap house and cant see any way out, and while i have some sympathy for some red zone people, others have done so well they are now making money from selling the houses they bought with the payout they got, there is something wrong with the way GERRY BROWNLY is handling everything, i havnt seen any help for TC3 Houses with foundation damage, 17 months on and we still dont know what is going to happen to our house. HOW ABOUT NOT CHANGING THE RULE EVERY FIVE MINUTES.

Maureen Barnes

South New Brighton

Philip & R Henderson

Avonside

We strongly agree with the sentiments of this letter.

Ross Williamson

Dallington

Being labelled TC3 is as if we have the plague, we want to move away now from this hell hole but do you think we can get any interest !%&*# Our hope is that we get a favourable decision in the review and turn red.

David Evans/Trish O'Keefe

Edgeware

Absolutely unacceptable timeframe. We fully support this letter.

V.Pavluk

Southshore

The letter outlines the difficulties for all of us not being able to move forward with our lives. I'm in my seventies and do not have the time to invest in a waiting game after being in limbo for 23 months so far. It is unreasonable to have to wait 3 to 8 years to get a resolution on my home. I've met my insurance obligations year after year. When will EQC and the insurance company meet theirs?

Chris Cameron

Parklands

We wholeheartedly agree with the sentiment on this letter. 2 years of waiting for answers in limbo needs to be resolved so people can put their lives back together.

Gina Preece

Parklands

The timeframes of re building and repairs is unacceptable. The banks will make it hard for lending on TC3 sections

Tim and Nina Brown

St Martins

We support this letter 100%

Sue & Greg Luxon

Southshore

100% agree with this letter and the concerns outlined.

Bruce Rogers

Richmond

Stuart Payne

Opawa

Yes, I want regular communication from EQC and insurer; information about the assessment of my land to date and a defined timetable for action.

Trevor & Sandy Mitchell

New Brighton

We have lost confidence in government promises to protect our lifetime investment 35 years of insurance payments why is it seen as more important the city has a rugby park than our homes are fixed

Matt & Kelly Penny

New Brighton

Both our properties in TC3 are assessed by EQC as under-cap over two events, and the first event was only superficial damage. We have provided an independent assessment for both our TC3 properties. These are nearly $250K damage on each property. Seven months on we still have not had any correspondence in regards to this from either EQC or our insurance company, despite frequent contact with them including making official complaints and requesting our information from EQC under the information act. They did not send us the numbers which we need to understand why their valuing is so different. We are now in contact with the ombudsmen, but still have no information. We are both feeling very stressed about all the uncertainty, especially as we do not even know how long the wait will be, we just need some answers so we can plan our future.

Alex Beaton & Chris John

Avonside

Stuart Duncan

Avondale

Totally agree with the letter. I believe some big heads might be in court soon as the goalposts have been shifted. According to my contract with EQC, I should be repaired/replaced with a building that was sound before any quakes. I disagree with the attitude of "Slap in some glue" and "She'll be right" attitude in regards to satisfactory repairs. As for the Drilling samples being done, this is a JOKE! Hire more drills with the money the top players are earning. Fix our problems instead of lining their pockets at our expense.

Katrina & Tony Wijohn

Brookhaven

Stop the BS and give us answers! Living in limbo isn't doing us, our families, our nerves any good. No one gives us the answers we want, every date we are given means nothing as it comes and goes and still no answers! You dig liquefaction off your property 3 times and see if you are happy...over it!

Bruce and Gay Roberts

Parklands

Jill Joynson

Southshore

Dont know anything still waiting for Fletchers advised not over cap but still awaiting engineers report. Not heard from EQC or my insurance company. I think that they are hoping that we will fade away.

David & Janet McGimpsey

Parklands

We have a scope of works sent to us after the initial visit by EQC after February 2011. It is proving impossible to get that priced and to get a return visit for the extensive damage we have sustained since. Is it too much to expect service that includes a comprehensive assessment that is priced and a time frame for action - even if it is 2 or so years away - at least you have something to live and work with.

Anne Lardner & Mark Dunlop

Opawa

After spending much of 2011 in a dispute with EQC over the level of damage to our home, we have finally been paid out by our insurance company for our ruined house and have made the decision to buy another home and get on with our lives. The price is a large mortgage as our TC3 land is of no value to anyone until land assessments have been completed (who knows when?). But for the sake of our health and sanity and that of our three young children, it is worth it.

Sally and Damon White

Parklands

How our insurance company can deem us uneconomic to repair and EQC can then not pay our overcap payment is beyond us. Come on EQC pay up and let us move on.

Peter & Carol Prue

Shirley

The delays and uncertainty around these issues are unacceptable and causing a huge amount of stress for us.

Alison & Barry Balsom

Parklands

The conflicting information, lies and delaying tactics are a disgrace. This should be about people, not covered sports stadiums or cricket in Hagley Park. If the rest of the world is watching with interest how we deal with a major disaster, they will be shaking their heads in amazement. We were assured at the beginning that no one would lose equity in their properties. Come on let us all get on with our lives - sort this TC3 land out now.

Malcolm & Pauline Pettigrew

Parklands

It is now July 2012 and we still have no idea what's happening to our property. We have had no action on our property from EQC since their initial assessment back in July 2011. We have continually phoned EQC, met with EQC, e-mailed EQC but no response whatsoever apart from minor contents damage claim reimbursements. Promises are not met. Unbelievably stressful.

Meegan Fraser

City Centre

Please hurry up... this is financially crippling me. Paying a mortgage and rent because of being unable to do anything with this property is extremely challenging. My mortgage is $640/fortnight and rent on the property i now live in is $700/fortnight. Please insurance pay out and EQC accept that this is over cap and should be paid out on... i'm not certain how much longer i can do this for... I cant even get a contents pay out until EQC accept that this place is unfixable! HELP!

Ian and Denise Darling

Parklands

Houses that creak and groan when a truck goes past, feeling as though there are earthquakes each time. Cold and draughty houses, showers that leak. This is not an acceptable way to live, had a enough with fob offs from the insurance company. Toilets that do not flush properly. Had enough.!!!!

Suzanne McMillan

Richmond

Casey Sampson

Phillipstown

Terry & Gill Stanton

Parklands

We agree with the letter 100%, our insurers are in dispute with EQC in regard to the % of damage each should pay for the 2 events we have claimed for, (we are overcap and a rebuild) they should have had a guideline for this before a disaster not after the event. We, as other residents are retirees, we haven't got time on our side. The whole system is inefficient, start thinking about our lives and sort it out. We are still expected to pay rates on our properties whether we are living in them or not, we have also been advised by our insurers that we should pay our annual premium to cover our land in case we have another earthquake...we just can't win. All we hear is how wonderful the City is going to be, which just rubs salt into the wound. Our surroundings are depressing, and our lives are on hold, do the right thing and get it sorted NOW.

Mary van der Weert

Northwood

Maree Sykes

Southshore

I strongly agree with the letter. EQC will not pay out despite insisting our property is over the cap and we are on the "urgent" list to be paid. Until they pay or make decisions everyone's lives are in limbo.

Sue & Roger Tobin

Parklands

Scott & Rochelle Dunster

Parklands

Ruth Hoyle

Linwood

Our insurance company doesn't know what to do. Our piles are stuffed but how do they lift a 100 year old house? and where do they store the house while they repair the piles?

Jo & Conrad Herbert

Dallington

Totally agree with this letter. Why are insurance companies being allowed to delay rebuilds that are in every other way 'ready to proceed'? Our insurance company wont proceed with our rebuild as they want to find a 'more economical solution' to the DHB Foundation Guidelines. Insurers should be acting on the DHB guidelines and starting rebulds, NOW!

Dalice Prebble

Dallington

Its simply not good enough. This is peoples lives!

Vera Evans

Burwood

We need to keep informed as to what's happening.

Dan and Bryony Bedggood

Richmond

We're sickened by the order of priorities for our cities rebuild. Sickened that with our 2 children we have to live in half a house, dealing with ill health due to poor heating, rain and snow coming in through the roof, rats eating the foam filling we have to pump into the extensive cracks in our ceiling, walls and floor. Sickened that we're STILL waiting for our ground to be assessed; which has suffering lateral spreading and liquefaction. Sickened that despite structural engineers deeming our house a rebuild whilst insurance squeeze us with a fix-up for a house that is now a liability. Where are the priorities??

Amanda & Corey Counihan

Aranui

We haven't lived in our home since September 2010......... We know about as much now as we did then which is pretty much nothing its ridiculous!! We don't want the standard fob off answers we want action.

Davy & Libby Stuart

Southshore

First the long wait for zoning, but now just a new limbo.

Andy & Bev Hurst

Parklands

Cmon EQC and Insurers. Stop fighting over the $$$ between yourselves and look after the people who pay your salarys. This is peoples lives you are playing with. Get your priorties right & fix homes for people most in need. We pay our insurance premiums & EQC levys on time just like everyone else so don't make us wait too long for our repairs or rebuilds. I'ts bad enough losing value on our homes by being branded TC3, get on to fixing these homes & the land to the strenght needed so they can hopefully get back to the values they were before the EQ's.

Jade & Erin Kirk

Parklands

AS if going through these big quakes isnt enough - dealing with EQC and Tower is like trying to get blood out of a stone. No answers. No documentation. No timeframes. No nothing, no payout even though our house is a rebuild, EQC have told us on the phone that its a rebuild but wont pay out????????? so we cant move on to our insurance company. It is going to cost hundreds of thousands of dollars JUST FOR FOUNDATIONS!! My husband own Kirk Roberts and they have done their own testing on our land - IT IS SO BAD - IT IS MUNTED. To put a house back on this land will involve time and lots of money.

Tracy Marsh

Wianoni

Jane Houghton

Parklands

Realise it is a difficult situation but we need to start cracking on and only way to do that is to get house rebuilt. At least give me an actual date so I can plan, it's the unknown that is so frightening/disheartening.

Hugh Ramage

Parklands

The timeframes & processes are NOT acceptable & insurance, Government, & council resources must be implemented as soon as possible to prioritise TC3 property restoration with the worst first. To spend the time and money on the CBD, as is happening, is placing the priority at the wrong end. FIX THE PEOPLE FIRST !!!

Willem Nelis

Opawa

Kees Van Stokkam

Opawa

Anthony Streeter

Southshore

Barbara Mathers

Parklands

Still waiting for another FULL ASSESSMENT. Sick of the holes in our roads - ANZAC Drive is a joke. High volumes of cars travel over it every day - its worse than the Hundilees!!!! If I lived in Fendalton I wouldn't have to put up with roads like this. Even a simple pot hole being filled would be nice. Come on Jerry - come drive your BMW on our side of town and see how long your suspension lasts.!!!

Neale & Trish Graham

Dallington

We agree, the time frames are unacceptable. we are in a culdesac that is half red and have to use red roads to get to our house, will they ever be fixed. We have been a rebuild, partial rebuild and repair, but now the insurance company doesn't want to discuss any options until EQC does their geotech report! We have been advised by EQC that we are well over cap and EQC stalling and not paying us any money. We have our own mortgage and a rental property that is now empty waiting for fletchers as it is too damaged to be lived in. We can't afford to wait for years and hate the lack of commitment and communication between parties. It is all mind destroying.

Shane & Bridget Adcock

Dallington

Martin & Glenda Carson

Brookhaven

We are still waiting to hear if we are a repair or rebuild no communication lots of passing of the buck. We have had liquefaction & flooding 3 times now surely we deserve some answers. The cracks in floor, walls & ceiling just keep getting bigger as does our Insurance bills!!

Adrian Hamill

Opawa

Insurance still demands ongoing premiums even though our houses are effectively written off, what are we still paying for, premiums should be suspended until settlement.

Ian Fowler

Parklands

We strongly support the letter. The time frames indicated are unacceptable. EQC communication is extremely poor and AMI insurance company is no better. There is no reason they can't get on with the repairs. It just a delaying tactic, each blaming the other to evade their liabilities. They have had no problem in taking our premiums for years now and AMI insurance has no problem in continuing to take our premiums, yet provide us with no service in return. Now we are left in limbo. They might as well as put a noose around our necks.

Dave & Shona Valentine

Parklands

A year on still trying to get some sense out of EQC.

Jackie Opie

Saint Martins

unknown still as to how serious the issues are that we are dealing with here owning a river section & house

Leanne Chambers & Muir Don

Brookhaven

The unknown is so hard. We really want to move on and out of here but that is impossible. Some answers please.

Kyle & Olivia Scheib

South Brighton

Phyllis & Garry Briggs

Woolston

Its painful to watch people getting minor repairs done while we live rough

Ben Norman-Larter

Avondale

This is the first time I have put my name to anything for fear of publishing my name will have repercussions and hinder what is already a slow and painful process. The drain of dealing with EQC is weighing us down and the strain of dealing with this on top of everyday life is becoming too much.

Simon Cantem

Richmond

We're not asking for a handout, we've been paying our premiums for years on time and now they need to front up.

Stefanie Rixecker

Opawa

It is completely unacceptable that my broken, unhealthy and degrading 'family home' will no longer have a family by the time it is fixed/replaced because both my sons (in primary & intermediate) will be young adults by then! These delays are causing significant personal hardship which the government and insurers must remedy by speeding up the decision process.

Mikaela Scott

St Albans

Rachel McDowell

Burwood

The timeframe for TC3 rebuilds (and foundation drilling etc ) of 3-5 years is unreasonable and unacceptable. Please let us get on and rebuild our houses and lives. We need some certainty, that is not too much to ask.

Samantha & Jeff Smith

Halswell

As September 4th 2010 victims with a condemned home and severely damaged land, we still await solutions from our insurers and EQC. Currently forced to pay mortgage, rent, rates and insurance waiting for another 3-5 years to rebuild is not a palatable or viable option for us. Having been informed that we are at the worst end of the TC3 rating because of significant lateral spread we are confidently well aware that it will be incredibly expensive to rectify the land issues. A very recent conversation with our insurer has reinforced this. In light of all this, we are told that we will need to wait and see what develops. This is likely to be long-term rather than anything that will enable us to survive financially and allow us to regain our family home and life back. Please allow some heart to replace the pure economics surrounding the dealing with people in the TC3 situations!

David & Sharon Woodings

Woolston

Waiting for land assessment and house assessment. House just gradually getting worse and no identifiable time period for movement in repairs.

Barry and Sarah Clark

South Brighton

We totally agree with the letter above. We are the owners of a TC3 property that has lost all structural integrity which means it is unsafe for us to live in it. Our home is two storey and has sunk 1/2 metre into the ground and has snapped it two. We have two children aged 12 and 14 who are desperate to get back into their own home. In 5 - 8 years time they will be probably be thinking about moving on. The constraints of TC3 is so unfair both emotionally and financial. Come on sort it out. Be transparent and stop telling lies. Last update I received from EQC is that no drilling can be completed on over cap properties because the EQC and the private insurers cannot agree on who pays for it. This seems crazy! Also, our insurer advised us that because we are in the flood zone they have to wait for CERA's flood management plan let alone insurance for it!

Marion Ramage

Parklands

I totally agree with the letter.Nobody has years to wait & why all the efforts going to the CBD fix up the people so they can help get this city running.My years are running out & I would like to live comfotably in what time I have left.

Dr Lorraine Childs

St Albans

As a new mother I have been shocked by the bullying and underhand tactics of the insurers. I have had to engage a lawyer and insurance expert to ensure that mine and my mother's life asset (our house) is not completely devalued and destroyed by the insurers. It's a tenuous, stressful time and I've had to take on extra work to try to rerebuild some of what I now consider my lost life savings and my mother's pension.

Dawn & Andrew Dart

redcliffs

We are a total rebuild. We are living in a badly damaged, sunk house with our 2 children. Liquefaction came through part if the house that we now cannot use. We have a concrete tiled roof that is a worry. Cracks and broken windows make our home cold. Our son cannot sleep in his room for fear of the damaged leaning house next door. Our heath has been affected. Electricity bills are huge. We can't believe we have had to go through another winter! There are no affordable rentals in the area, and those that are, are damaged too. Many less damaged houses have had their cracks filled and painted while we sit waiting and shaking and rotting... We are fortunate that AMI have done our full ground assessment that is now with the settlement team at EQC. Awaiting a $ figure for land remediation. We have sunk 300 mm and have lateral spreading towards the estuary. We have have been told that our land is some of the worst of the TC3 land. Because of the new flood plan for any new Chch rebuild in a flood management zone (most of TC3) the land has to come up to 800 mm and the house 1100. This is causing us a delay as there is no decision who does what to the land to make us compliant for a rebuild. We need AMI to work with the information in the assessment. AMI have told us that the is still no foundation solution for TC3 homes, although commercial buildings on TC3 land have already been built. Concerned that they are procrastinating as they do not want to commit to an expensive rebuild. They cannot promise us insurance even if we do. Who would take that sort of risk? This has to be sorted out, or 8000 TC3 rebuilds are not going to happen if we don't get reinsurance! We need help to get the process moving so we can rebuild. As it is only a monetary figure that EQC are working out, can Insurance companies manage the land remediation part of TC3 claim and claim back from EQC. It is very frustrating that we are now back in a queue at EQC to sort out the land before we can start with our rebuild. We were told last year that we would have our house rebuilt by next Christmas. This is all stalled now because EQC and the insurance companies are not working together. Like so many, we are trapped in our broken home, it would be better to have gone red like those on the other side of the estuary in Brighton. We can't rebuild, we can't move, we are struggling to live here. Please help us as we need to get on with our lives.

Angela & Carl Chamberlain

South Shore

We have always met our insurance obligations on time, now it's time for EQC and insurance to meet theirs, stop playing delay games and pay up what we are entitled to. With a baby and one on the way, is it really fair that we are living in a leaking, cold, un-securable house? We have all been sick all winter while you all sit in your nice warm offices, we struggle to keep our homes at world health organisation recommended minimum temperatures - not on. You have no idea of the impact this has on people's day to day lives down here - step up NZ Government - get the rules straight for once and for all and lets start moving forward.

Lynda Grieve

Nth new brighton

5 to 8 years is unbelievable! We could be dead by then.The stress is too great,mentally and physically,and is making us sick.we are older but also feel for young families having to live like this. Please can we have some action!!

Rory and Jane Jones

St Martins

Rachel & Greg Frazer

Parklands

Viv & Warren Shaw

Parklands

We strongly support the letter. The time frames indicated are unacceptable. EQC communication is extremely poor and AMI insurance company is no better. There is no reason they can't get on with the repairs. It just a delaying tactic, each blaming the other to evade their liabilities. They have had no problem in taking our premiums for years now and AMI insurance has no problem in continuing to take our premiums, yet provide us with no service in return. Now we are left in limbo. We have had no contact from AMI unless we have instigated it.

Glenise Ross

Wainoni

Things need to get moving. Its not good enough that we have waited all this time and still have no answers to our questions. We all deserve better from EQC considering they are now getting us to pay such a huge increase in EQC levy. Maybe we have to wait out the years for them to rob the money from us again.

Neil & Carol Officer

Dallington

agree that everthing is taking far too long,also would like to see the abandoned houses demolished faster

Emma & Bevan Kendall

Parklands

We are TC3 and we feel there is NOTHING positive about the zoning or situation we have been placed in. Our land and house are worthless (even after a rebuild - if and when that will ever happen) Ongoing insurance problems that are stressful. Our roads and footpaths are a hazard and yet we are still expected to continue to pay full rates and insurance. Where is the good in all of this:-(

John Wilson

Dallington

We all know that there have been delays, mis-information, confusion and inconsistencies by those charged with the rebuild or repair of properties etc, since Feb.22. I would like those in charge to come clean and give us the true or real reasons why this state of affairs exists.

Anne & Ed Fenton

Queenspark

Still Waiting !!! Haven't heard where our property is and who it is going with. I have just reached retirement age and can't make any plans to move forward.

Scott Lloyd

Avondale

Christina Halewood

Parklands

Nick Yardley

St Albans

We suffered liquefaction which caused flooding throughout our 1930's bungalow. Liquefaction remains up to the floor boards and in turn the house is extremely damp and mouldy basically unliveable, and continuing to get worse over time. My Insurance company engineer has written the house off and so has my independently sourced engineer? Why can't you pay me your cash reserves that I'm entitled to? This is a clear cut case of being over the cap. I have 2 engineering reports clearly outlining this? This would offer some well needed relief for me and my wife, while we are trying to start a family!

Shannon & Mandy Robertson

Fendalton

Brenda Barrie

Parklands

Personally I am most concerned with the time frame for repair or rebuild (don't know which I am at the moment) as I am over 70. I have been paid out for being over cap, but wouldn't be surprised to find that changing if it suits EQC or my insurance company and am not looking forward to having to deal with all the hassles associated with these matters. However, my heart goes out to those who, unlike myself, are unable to live in a warm and healthy house. So many families are living in unhealthy, mouldy, cold and damp homes. It is a disgrace and the effects of this will only compound over time. Even my home is deteriorating because of all the stresses caused by the foundations slumping, so goodness knows what it will be like in 3 - 8 years, or if I will be here to know! We definitely need a go between 'body of experts' to help people in their dealings with EQC & insurance companies. Also, more information as to what is happening with land remediation and some sort of time frame for dealing with all TC3 areas. This is far more important than new Rugby Stadiums etc.

Jan Hollestelle

Forestpark

we are retired, do we have to spent the precious years of our life waiting to get our home fixed??

Val Mardon

Queenspark

I'm late 70's ,my husband mid 80's we cant wait forever .Its very stressful

Ben Young & Tash Warren

Edgeware

Most significant damage caused by Feb 2011 earthquake and still no written confirmation (almost 18months on) as to whether we are over cap, rebuild, repair or what???? Tower have verbally told us we are well over and considering rebuild however EQC wont pay out. House has too much damage to be able to sell it without significant financial loss therefore we are stuck...in limbo...with no timeframe..However have to pay increased rates and insurance in the meantime...for what!

Ngaire Wilson & Richard Hughes

Parklands

We strongly support the letter!

Dianne Margaret Wells

Parklands

The lack of communication is frustrating if I knew what was going on I could make plans

Gavin Robinson

Dallington

Basically by failing to provide sufficient resources to cope with these problems in a timely manner the insurance companies are defrauding their clients of settlement within an appropriate timeframe. This is purely and simply designed to minimise the cost to their companies. We have all paid our premiums believing erroneously. that they would be there for us in a time of need. It would be interesting to test this in the court.

Frances Rusbridge

Parklands

My house is deteriorating while its waiting to be fixed.

John & Christine Goldie

Parklands

Jan & Bob Reid

Parklands

The feeling that we are now having all the criteria changed on us, and knowing the huge fight that seems to be on the cards with both our Insurers and EQC

Justin Allen

Parklands

Robert Fisher

Parklands

At least red zoners can make decisions and move on. We can't.

Graham & Viv Allan

Parklands

Communication is key. Geotech drilling results need to be completed and reviewed and foundation repair/rebuild strategies put in place in a timely fashion - and communicated to all TC3 home owners. Our drilling is done - when will they know how to repair or rebuild our foundation??? It seems that we have done nothing but wait since the day were went orange in June 2011.

Ian & Nicky Roberts

Brookhaven

Having had liquefaction through our house 4 times since Feb 22 and being told we are a rebuild every thing seems to have come to a stop now we are TC3. Everyone seems to be waiting on EQC for the land.Where are our land reports that were going to be in the post in May???

Mark Carey & Fiona Ballantyne

Edgeware

Darryl Leeson

Parklands

I am fed up with waiting for an overcap payment for a house that must be rebuilt. I am fed up with the lies EQC keep telling me & the constant changing of the rules. The worst thing of all is having our lives put on hold for who knows how many years.

Julie Leeson

Parklands

Pay us out promptly for what we are entitled to. Thats why we have insurance. We have waited long enough!

Barbara Leeson

Parklands

The rate this is going I will be dead before my house is rebuilt! Give us all a fair go.

Simon Mulligan & Amanda Greenfield

Central City

I can't believe that the government has let this situation get so bad. We need answers and we need better communication. This used to be a great city but if EQC and government continue work in this way I really fear for its future.

Neil Hawkins

Avonside and St Albans

We agree but believe the 2 year time frame in the letter is too long. Interest at least should be paid from the date at which the damage was assessed as per the EQC act, or at the very latest 1 year from this date. (Read the EQC Act). Penalty interest is the only way to incentivise them to speed up the process. If they can't agree the amount of the damage they can pay the minimum of the EQC and insurer's estimates and top it up once they agree. Rebuild money should at least be held in trust in case the insurer becomes insolvent during the wait.

Rory Mackay

North Brighton

Eva and Jeremy Ross

Parklands

We strongly agree with the above statements. We are in the difficult situation of owning a two storey house with a concrete tile roof (which after the new guidelines is not allowed any longer) with foundations that seem to be fine but the land isn't as our house has sunk significantly with each earthquake. From that point of view we might be only a repair under insurance views but on land that keeps sinking!!! There is no solution offered for houses like ours. Where does that leave us with regards to value of the property and safety as well. We had planned to sell before the February quake but that hope has vanished. We are a growing family with 3 children under 5 and have to live in a three bed-room house because we are held hostage by bureaucracy and false time-lines. We want to move on with our lives, into a better place for our kids and our sakes as well, it's wearing us down and we are so sick of it! EQC keeps us under the cap and the insurers haven't been here once since September pointing the finger at EQC to make a move. We don't see how this land can be remediated at all and I agree with many statements above that, telling us maybe in 5-10 years the house will be repaired/rebuilt is not an option we can accept, and noone should have to! We are the land of the forgotten people!

Kathy & Les Mitchell

Parklands

Sick of excuses, ifs ands and buts. Our neighbourhood is becoming a slum, property values are a joke. We worked hard for nothing, no more security.

Dean & Diana Murrell

Brookhaven

We fully support this letter, the GM of our insurance company told a public meeting last month TC3 properties were in the too hard basket so they are doing all the easy claims first. That rebuilds will be 5 - 6 years away perhaps even 10, saying they don't have to legally give a time frame (we disagree). They also said they are rewording insurance policies now as "full replacement doesn't necessarily mean full replacement, these words in existing policies have given customers the wrong impression, there are now a number of specific requirements to meet to get full replacement".

Peter and Emily Lyon

Richmond

State and TC3 I say no more

Rachel & James Lonsdale

Spencerville

Our house is a rebuild and although it is okay for live in at the moment it is deteriorating. A 3-8 year time frame is completely unreasonable to expect us to live in a broken, unhealthy home.

Hilda Bougen

St Martins

Trevor Bougen

St Martins

Jane Jones

St Martins

Russell Wenn & Julie Collier

Spencerville

Two years is too long!

Jane Jenkins

Ferrymead

My concern , having 30 tonnes of liquifaction removed from my section, I just wonder what my house is sitting on. I hear such strange noises, I fear the house is going to drop into a vast hole.

Thomas O'Connor

Ferrymead

Can't rebuild, Can't repair, Can't sell, Can't move on - Gerry, what CAN we do?

Robin Rowse

Forest Park

To be able to get an honest answer out of EQC, as to why they will not pay out the Over Cap Payment, when they, EQC and the Insurance Company agree it is Over Cap. Just to get an answer would be a miracle. So as to be able to move on with our lives.

Rick Fraser

Parklands

EQC were quick to assess after Feb quake and put house overcap. 14 months after assesment they won't pay despite official complaint and can't give a reason why. At least we could have mortgage relief while living in substandard houses for what looks like sometime.

Les & Gloria Forrow

Brookhaven

We fully agree with the above letter. Time is going on and on without having any news or action, we have had liquefaction 4 times in our house no carpet just a few rugs amongst other discomforts Mr Brownlee, Mr Simpson, Mr Sutton, Mr Ryan, please take notice of all us citizens who are in TC3, we are people and not just numbers

Marie Duggan

Richmond

Clear timeframes need to be set so that people have some sense of direction, and can plan for the future

Warren Vincent

Avonside

Agree with the sentiments expressed by many here.

Kerry & Mark Vandeloo

Spencerville

We are TC3 and damaged sept 2010 we know no more now apart from we are a rebuild awaiting drilling like everyone else yet we are further down the list than feb/june qauke people explain that one!! We have been waiting longer with still no answers and confirmed time frame,please get on it quicker,our lives are on hold!! Even our roads are neglected in this area!!!

Murray & Moea ANDREWS

Spencerville

It is not on that we are still waiting since September 2010 for STATE INSURANCE to give us a final inspection as to whether we are a rebuild or repair. EQC have established that we are well over their cap.

Jude & Pete Borcherds

Richmond

Nearly 2 years on and we are no closer to a repair/rebuild decision than we were on 5 Sept 2010... We've been patient but it's getting harder and harder to accept as time goes on. EQC need to make their land decisions and let insurers proceed so we can get on and fix our homes.

Pete Rathod & Rosie O'Sullivan

Parklands

We have been told by EQC that our house is under the cap and a repair, as far as we are aware, we are the only house in the street under cap with 20+ rebuilds in the street of Linkwater Way, there something not right. They used a builders level to check the floors and not the gas levels that most houses were done with, so how can they say the whole house is level? We have doors that don't line up any more, caps, and the kitchen bench is not level cause the water runs the wrong way now. We have asked for a reassessment and still waiting cause we are in TC3. Joke.

Ethel Burnett

Parklands

Total agree with Mark Alderton & Heather Cochrane. TC3 Properties have no value, Trying to sell as my husband has been put into care and I can not manage on my own I need care as well, HOW TO SELL IN TC3 ??????????

Andrew & Andria Woodhouse

New Brighton

Too many to name

Lisa Kircher

Parklands

My house has been assessed as under cap, even though there is a dispute with EQC over the piles/floors. So I am in limbo waiting for drilling to take place before Fletchers will even come and look at my property. I just want my house to stop shaking every time a bus/truck or heavy vehicle drives past. HELP ME PLEASE

Rob & Laura Mah

South Brighton

We fully agree with this letter. 3-8 years on top of the time we have already been sitting with broken homes is far too long to live in limbo and have our greatest assets worth nothing.

Chris & Angie Webb

Burwood

Stephen & Chris Threadgall

Brookhaven

We have dug out liquefaction numerous times since February 2011. The whole of Brookhaven is in the same position. To be classed red zone EQC guidance notes states that if the issue is area wide then it will be classed red zone. Why does this not apply in this situation? When a home becomes un-inhabitable and insurance cover run outs what do we do then?

Kate & Neil Baker

Queenspark

Some sort of suitable timeframe for rebuilds or repairs of TC3 properties needs to be sorted so we can all at least see a light at the end of the tunnel.

Andrew Casey

Beckenham

the time frame and uncertainty of what is happening to our property. Possible loss of equity and bad press about being on what was once zoned just green land Having seen a full rebuild of the TC3 house next door it is obvious at what can be done if you have the opportunity to move on quickly.

Celia Mckenzie

Dallington

I agree, My car is stuff from driving over the broken roads but i have no choice if i want to go home. My house is over cap, oh no its under cap, oh no its over cap, make up your mind!! Then we get TC3 and areas around us that had so much silt come up it was piled out in the road are TC2, really what is that all about? We can't move, we can't sell, we are stuck with a worthless house, maybe we should just walk away and let the bank deal with it. We may well be made bankrupt but that won't last as long as this unknown will. The stress of it all has made me sick for months. Come on, we paid our insurance for all these years, why on earth wasn't EQC and the insurance compaies prepared to deal with this, it can't have been a suprise that somewhere in NZ had an earthquake, look at the phone book we have been told to prepare for years, did EQC and the insurance companies not get the phone book with the civil defence message on it??

Jennifer Fearn

Philipstown

Kate Morris

Parklands

I am sick of the way they are always changing the rules for zoning. If they kept the clasification for red zoning from sept and feb parts of Parklands would be red without a doubt. TC3 is limbo land

Mark Staiger & Melinda Sweeney

Spencerville

Frustrating being in limbo and 3-8 years is just unimaginable. *IF* we can believe what EQC says about the drilling timeframe (i.e. September) then it won't come soon enough as it appears to be the perfect excuse for the insurance companies to not act on anything, at all. BUT we don't honestly believe any of the published time-frames for anything EQC say they will do, do we. The insurance companies are safe in the knowledge that EQC is incredibly inefficient and cannot cope with the situation giving them years of breathing space while the average Joe is left wondering when normal life might resume. The current government is going to be in real trouble in the next election unless they can fix the mess we are in.

Bruce Condliffe

Casebrook

Nigel and Monique Hickey

St. Martins

We fully support this letter. TC3 homes need to become the priority. Come on EQC and insurers- stop the delay tactics and let people get on with their lives!

Linda McLean

Ferrymead

Bring in the necessary reinforcements and get homes rebuilt/claims settled as quickly as possible otherwise the East will become a ghetto and you will lose many, many talented and valuable people to other parts of the country. Christchurch as a whole has not felt the full weight of decline yet that is very possible if swift and decisive action is not taken asap. Many have gone and the rest of us cannot hang in there for much longer. The mental health issue is huge this side of town! Please listen.

Menetta Harris

Parklands

We are still waiting for EQC to come and re-access( found a crack in the floor the day after they came and accessed damage) have rang several times and the same answer, "It's noted on your claim", well when are they going to do something about it?

Sarndra Lees

Aranui

Owned home since 1993 - now live in Auckland but house rented out. Trying to sell but TC3 stigma is killing any chance ever. No contact from EQC since last October and no movement at all on repairs.

Martyn Giles

Wainoni

EQC has told us as the damage is apportioned we are under cap, but our insurers say we are over cap. IF we are under cap then why is our insurance company involved? If we are over cap where is our payout? Confused

Barrie/Val Cook

ferrymead/Woolston

Graham Pownceby

Nth Brighton

Confirmed over cap by EQC in writting over a year ago and still we wait for payment. Waiting for repairs doesnt bother us , but when State tell us they will patch and paint the house as 66mm out of level is perfectly fine ..that doesnt wash . We didnt pay premiums for years to live with doors 20mm out of plumb

Kerrie and Gavin Goldingay

Wainoni

We have not heard from our insurance company for nearly one year. The last thing we were told is they will not be touching out property for at least 4 years. We are a young married couple who want to start a family but have to put our lives on hold as our home isnt safe to raise a baby in. The red zoned people are the lucky ones who can move on but everyone in TC3 has to put their lives on hold.

Sarah & Duncan Ferguson

St Albans

Darrell Watson

Parklands

If you really want to do something you believe in, you will find the way. If you don't then you will find an excuse.The time for excuses and delays has passed.

Nicola and Craig Cotterill

Shirley

Sick of waiting for EQC to actually pull their finger out and pay us over the cap payment. Insurance believe us uneconomic to repair, want to move us on to next phase but we're all hamstrung by the inadequacy of EQC to see past the end of their nose and do the right thing by us. Paid all premiums and EQC levies on time and in full, and get treated like third class citizens - not what we did our bit for! Come on EQC, we did our piece in a timely and fair manner, time you manned up and did the same for us!

Mary Browne

Aranui

We are lucky, because we have no foundation damage, and have been at last contacted by Fletchers. Repairs will hopefully occur "sometime". I feel for the rebuild people who have to wait years, especially if they are elderly and need to downsize. I am concerned with the loss of value in our property - we need to downsize owing to health, and we worry that we wont be able to afford a unit in Chch. Our surroundings are an issue too, with boarded up state houses and damaged footpaths which are impassable for elderly and wheelchairs.

Jeremy Maguire

South New Brighton

Jared & Jacinda Bell

Burwood

Currently residing in the Waikato. Just waiting... and waiting at the end of the queue with the front still nowhere in sight... worried that when the time comes, all we'll be handed is crumbs.

Sarah Maguire

South new Brighton

Dionne Baird

Brookhaven

joan archer

southshore

I agree with the above letter. I have a reasonable amount of lateral damage and because of my concerns re the extent of reduced land rechecking have applied to be rezoned .

Antonios & Marge Katsipis

Richmond

Would really like to know what the situation with our house is - over cap? under cap? repairable? rebuild? If only we could get some definitive answers so we know how to plan for the future.

Gina Oldman

Avondale

The timeframes are ludicrous. I dont think they realise just how much their say so dictates our whole lives. You have made our properties worthless due to zoning, please now have the decency to allow us to move on. Earthquake Recovery may be your job, but it is our lives.

Robin Breach

north new brighton

come on release some news??

Eric & Lorraine Gibbs

Avonside

we are sick and tired of being lied to by EQC about what they are going to do in our area. When we contact them the next time they gave us a different story.Now we are TC3 the Fletchers Hub will not discuss any thing to us about our property just every thing is on hold.we can not keep our house warm and our health is suffering because of this.Why are other houses in our area being fixed ? But they still not give us any information.It's not a nice thought too think we might be dead and buried before our house is fixed,As we have heard it could be up to 15yrs before any thing is done in our area. WHERE O WHERE ARE BROWNLEE AND THE CEO'S OF EQC .Isn't it about time they spent the money on the people in stead of the CBD. WE ARE NOT A 3RD WORLD COUNTRY THAT'S HOW WE FEEL.

Cherylleene Whitley

Spencerville

we sold our tc3 home in feb, we lost over 100,000 dollars just so we could live without stress, then my husband's mother died in March this year and he has been left her house, TC3 again grrrrrr, we feel like giving it to charity we have had enough, she didnt get to live to see the outcome,, and sadley there are alot of people in the same situation, people dont have 3 to 5 years, the land needs to go red and let people move on.Now fletchers want to fix it but wont tell us much to fix it, it has foundation damage and was built over 50 years ago, makes me made we pay insurance for all those years for what stress stress and more stress.

Keith and Gail Warren

Parklands

Michelle Cuthbert

Avonside

I'm grateful to be zoned green, I never wanted to be zoned red and I appreciate the government for paying out for red zoned houses - they were under no obligation to do so, they could have left it to the insurers. My concern is time, and information. I've tried not to worry, I don't ring EQC or Fletcher's because I don't honestly believe it will achieve anything and I've been told trying to get information from them is so stressful that I don't think it will help my situation. I've heard that it's a 5 to 7 year wait for TC3 repairs, but I no longer believe that is anywhere near correct, in fact I would not be surprised to receive a letter from EQC within the next twelve months saying they will no longer be responsible for TC3 repairs and I will have to start all over again with my insurers. The only information I've received to date is that at some point in the future the land near my house may or may not be drilled. Nobody lets me know what is happening. Is anything happening???

Kate & Richard Evans

Richmond

Josephine Diaz

South New Brighton

I also agree 100% with this letter. The time frames for TC3 homes and the lack of communication and transparency regarding issues around homes, land, EQC payouts, and the list goes on are causing health, emotional and financial distress. We need reasonable timetables and accountability. My home was fully insured and premiums paid. As a homeowner and taxpayer, I have to be accountable. It is only reasonable and fair that our insurance companies, EQC and other government entities involved in this situation need to be accountable as well.

Alison Fleming

Avonside

Tony & Raylene Barret

Forest Park

How much longer do we have to wait for answers?

Phillipa & Mark Nicoll

Richmond

EQC get overcap payments sorted !!!

Rae & Brent Cook

Burwood

The hardest thing is feeling like life is on hold - We don't know if we are a repair? rebuild? or if our land is stuffed and too expensive to build on? Answers that will take years to answer and in the mean time we live around homes that are "Red" and being demolished!

Tracey and Monty McKeefry

North New Brighton

TC3 - what a joke!! As sad as it would be we would rather be in the red zone. At least we would be getting some answers and be able to move on with our lives rather than being stuck between a rock and a hard place with no answers. At least we would be able to start over again - live in a house without cracks, draughts, leaky roof, sloping floors, doors and windows that can't be opened or shut. A house that when you are heating it the heat stays in the house, a house that doesn't move with every aftershock, a house without structural reinforcing on the inside and out!! A house where your children feel safe! And we are expected to live like this for anywhere between 3 to 8 years!!!!! Im sorry is this New Zealand we live in???? Maybe Gerry, Ian, Roger or Chris would like to swap houses with us for awhile - we can then experience what it is like to live what we once had, a home, and they can experience what it is like to live in TC3!!!

Sean Mulvany

South New Brighton

Michelle Coburn

South New Brighton

Tracy Gillespie

Queenspark

Janine Gilling

Spreydon

Andrew and Virginia Clucas

Brookhaven

I thought of a few things to say, but then I had to delete them because they weren't pc... mind you, neither are you lot I suppose?

Sue & Al McLay

Southshore

All comments shown in the comments field on this form reflect in one form or another the situation we are facing and totally agree with the purpose of the TC3 letter

Jenny Harris

Linwood

Insurance company blocking very move to repair/rebuild my home. Thay will not tell you anything about your own home. They make me feel like I am stealing their personal money box, not what I have paid for, for 40 years. unfair.

Jan Need

Edgeware

Thanks for preparing this letter. Same as everyone else. Don't know if the house is a rebuild or repair. Didn't imagine my retirement would be spent waiting for responses to phone calls. Waiting for Godot...anybody there?

Balvir Gill

Dallington

Since sep 4th 2010 the EQC only visited only one time.Nothing happened. And the insurance never came.

Peter & Raewyn Shaw

Parklands

The EQC assessors came in July 2011 with no equipment and missed our broken and slumped floor. Arrow had completed a comprehensive report but so far EQC have ignored it.

Vivianne and Phillip Watson

Avondale

For 60 years EQC has been collecting insurance premiums from home-owners and preparing for the eventuality that there will be a major natural disaster, earthquake, in NZ. In our time of need EQC have only shown how under-prepared they really are. Nearly two years on many are still unable to live in their homes, insurance cover has run out and lives have been ruined - both financially and emotionally - and there is no end in sight. It is a disgrace to our country and totally unacceptable. Who should we turn to when we have been so let down by the government body that was appointed to ensure that 'noone will be left out of pocket'.

Bridget Hanrahan

Parklands

Ernie & Karen Hayes

Parklands

Kevin Donaldson

Edgeware

Shane & Anita Robinson

Avonside/North Linwood

We support this letter. We have been stuck with incorrect scope of works, repair strategies that are against building codes, meaning under the cap claim - the house in unliveable. The insurance have been reasonable to deal with but their hands are tied as EQC are not up to our file yet to review and recost. I have very little faith in the EQC process, and am concerned about the timeframes for TC3 rebuilds and repairs through both EQC and insurance companies. Rebuilds may not be able to get insurance - the insurance company will not guarantee cover so we are left in a very difficult position with hundreds of thousands of dollars at risk, and lending problems for the rebuilds. Unable to sell and unable to repair/rebuild is a very difficult position to be left in. Land costs for repair is a concern as what is covered for sure through EQC.

Ngaire Keenan

Parklands

Wondering if some of us will still be around to even see our homes rebuilt at this rate

Carolynne Price

regents park

We have paid our premiums with the promise of insurance...be fair and pay up. We have met our obligations...get in with it and met ours.

Mike & Shelley Johnston

Avondale

We need action please help us, we have been told by our insurance company it will take 5-8 years for our house to be repaired. We feel as though our lives are on hold and we have now spent two winters in our cracked, cold and damp house We can't bear the thought of our young children spending another year living like this.

Margaret Currie

Parklands

Too many waiting too long!

Anne & Rex Dillon

North New Brighton

Since you haven't actually managed to assess us since September 2010, we hold out zero hope of ever seeing our TC3 property visited, let alone fixed. We live in a broken home that is unsaleable unless it's for a song; while the rest of Christchurch has some hope, at least, for a future within a reasonable time frame. But never mind us, we're in our 50's and still have some resilience...think of my parents - same situation, in their 80's. Mum and Dad feel they will die before their once-lovely home will be repaired or rebuilt. Heartbreaking stuff, when your parents cry in front of you. Like the rest of us...please take a number, and stand in line. Not good enough.

Jacqueline Tither

Richmond

Ben and Sarah Healy

Brookhaven, Woolston

We have forked out and bought another section on the other side of town to re-build on, because luckily we are young enough to mortgage ourselves up to our eyeballs to do so, but we are now lumped with our TC3 section without any real hope of ever being able to sell it without giving it away.

Bob & Deb Reed

Dallington

A homeowner purchases insurance to protect their asset in the case of damage. When one is in limbo for months going into years, that asset is not protected in the term in which one waits. Why buy an insurance product that cannot or will not provide the insurance protection? Further, it seems that EQC and insurance companies are paying out less and less and/or changing the rules about what they payout. Those of us at the back of the line are likely to receive less compensation for our property loss than those who had clarity earlier. We bought the same product but have not received the same product.

Henry & Judith Searle

Parklands

June Wall

Redcliffs

Too much suffering by too many!

Yuki Goto

North Linwood

Matt & Kim Mustchin

New Brighton

We fully agree with this letter. We need to get some answers sooner rather than later, how long do we have to wait before we can start moving on with our lives. Everyone else knows where they are except TC3, why are we different. Make some decisions!

Rick Gibson

Richmond

Seem to always be waiting. As soon as they get to see you about one thing there is a reason to delay you again for another few months. Would like to know if we are finally over or undercap, a repair or rebuild, or if we are even going to be allowed to stay here because now they are saying their are issues with the creek

Doug Bonner

Parklands

Fully support this, unfortunately believe this is a money issue, and that the majority of money to be paid out and used for land remediation lies in this pool

Paul & Jo Sutherland

South Brighton

Caroline & Bruce Mills

Dallington

Fix our homes before you repair the west for the 3rd & 4th times!!! we've paid our Insurances for EQ & repairs, BRING IT ON!!!!!!!!!!!!!!!

Dennis Currie

Parklands

Susi Maclean

St Albans

Like everybody else, just stick in TC3 limbo. House still habitable, but so damp, draughty and cold, it is impossible to heat. It scares me so much with a very severely 13 y.o asthmatic kid, that I am taking her out of it and away as much as I can. She and our 15 year old will be long gone before they get to fixing or leveling our 'family home', and we are all resigned to that reality now. But what then? Do my husband and I rebuild our 5 bedroom house, in all its splendor, like some sort of an empty monument to the family life we should have had there? Even the thought of it feels grotesque. Have given up chasing EQC, who continue to tell me we are under cap, even though their own notes clearly state us as over, and our insurance company, who dodge my calls for weeks on end. I have no hope that any of this will change any time soon, and fully expect to be in the same position in 5 years time. Next year's QV valuations scare the living daylights out of me. Like so many small businesses, our little company is leveraged against the family home. We always had such great equity levels. But what IS our TC3 monster-home worth now? Eighty? Seventy five? Fifty percent of its pre-zoning (note I didn't say pre-quake) value? How do you value a property that has no active market, anyway? Then only solution I can see is to psychologically write off the house - as home and asset - even as we live in it, and start over. Reading the stories here, I am so grateful we are young enough to be able to contemplate that. Just.

Graeme & Sue Soper

Parklands

A lack of information and time frames is soul destroying

Sharon Grieve

Woolston

Come on please we have always paid our rates and full insurance whiuch includes EQC It now time you honour your committments We are sick of living in a cracked house on a lumpy section Its been long enough now, our stress levels are overloaded

Don and Margaret Perry

Brookhaven

We fully support the comments in the letter. We are desperate for a decision date. As nearly an 80 year old couple we cannot stand the stress and uncertainty of the time frames that have been suggested. Please some certainty, we cannot wait much longer. Time is running out.

Susan & Lyonel Galbraith

Dallington

We are exhausted and soul destroyed. We live in what looks like a war zone. Our cars are ruined from our goat track roads that have been 30k zones for 22 months, to now be told its going to get worse for the next 4 months plus... We have had 5 weeks of not accessing our driveways with our vehicles on the road/grass verge as we cant park on our road, we were tod it would tak 7 days... Our 6 year old home is cold and drafty with bedrooms we cannot use anymore. We dont know if we are a rebuild or repair but the cracks in our foundation and slumping floors would suggest rebuild? Who knows? Not us. When? Who knows? We are over cap and last week was the first time we met our insurance company for an assessment of our house from our first ever EQ claim to our last, even EQC only took 9 months. We have many rats and wasps inhibiting our neighbourhood, abandoned houses and stray cats, graffitti and burglaries. Dont walk in the evenings anymore, daughter cant ride her bike to the dairy... Where do we live? Here in Christchurch, not Serbia but if you looked at photos of our suburb you wouldnt be able to tell the difference, and to top it off, the Stronger Canterbury letter informing of our extended 5 minute drive detour through the worst of our damaged roads of Dallington for the next 4 months...."We appreciate your patience while we do this work". No patience left sorry after 22 months, who would? Bad management and lack of staff is just the tip of this hideous nightmere we are faced with every single day... bla bla bla rant over!

Fiona Macpherson

Parklands

It's time we saw some governance rare than the 'market' resolving matters. As much as it is human nature to do the easy things first in the case of disaster it is nothing short of gutless. Tc3 people need to seek advice and not be bullied by ther insurers and band together to pressure leaders to front up and follow through on previous promises.

Troy Wheeler

Parklands

Elizabeth Ataria

Bryndwr

I have heard nothing after a quick inspection many months ago

J. McKeefry

north new brighton

More communication is a priority.

Janine Pearce

Parklands

All but two of the properties on our side of the road are rebuilds. We are not, however have badly damaged foundations. If our repairs are just glued up & all houses around us are rebuilds with new foundations how will that affect the future value of our house? With the slow repairs/rebuilds we feel we would never be able to sell our house for its true value. We just want a fair deal!!

Aaron Lovelace

Bexley

We have decided to leave this city we once called home, this is to save our sanity from a near breakdown and to save our marriage that was put under extreme stress from the procrastination of people in the seat of power and the lies and abuse from members of the insurance companies and their partners.

Marion Smith

Queenspark

Totally agree with all comments

Lee Osborn and Greg Chapman

Southshore

Our house was red-zoned but our adjoining section is TC3. We desperately want to build on it but will be caught up the rebuild and insurance delays despite wanting to get started. Where do we live in the interim several years? There are builders needing work now but even offering to pay for drilling wouldn't help us so we have to wait until everything will be happening at once and then queue for tradespeople.

Emily Maguire

Avondale

not ethical to keep people waiting for 3 to 8 years.people want to be able to move on with their lives. getting caught up in arguments between insurers and eqc over apportionment? what happened to the elderly being looked after. most of the ones i know will be dead before their houses are fixed.

Carol Thomas

Southshore

After all we have been through, waiting for more years yet to come is excrutiating.

Matt Ward

North beach

Lesley Marshall

South New Brighton

Totally agree with the sentiments in the letter. Definitely not acceptable to have to wait until if/when there's a cost-effective solution for fixing our land. Thanks to the organisers for their initiative. There must be thousands of households in a similar situation. Let's continue to work together to get some action!

Kim Hewson

New Brighton

I am stuck between a rock and a hard place. I can't move on with my life. each day that passes just gets worse - I have no future. I doubt I am the only one with these emotions.

Zara & James Halliday

North New Brighton

We agree with this 100%. We know nothing more about the state of our land, or if our house is over/under cap, or a repair or rebuild then we did back in Feb 2011. THIS IS NOT GOOD ENOUGH!

Carlene Turnbull

Aranui

Alistair and Gill Pearson

Strowan

Bores and CPT test already completed access to the information has been denied until all other bore information has been collated form other suburbs?

Niven and Kathryn Chalmers

Southshore

EQC not making decision on being over-cap is preventing getting any assistance from insurer.

Tim Roulston

Southshore

Blair & Tina Kirwan

Woolston

Insurer deemed the property uneconomical to repair in April 2010. Because of apportionment our home went to Fletchers for repairs, who wont even look at it because of TC3. Unacceptable on so many levels. Chch deserves better than this.

Dee Penney

Avonside

Our house is habitable but it has foundation and pile damage.

Matthew Dawson

Spreydon

Would like to know if over or under cap to start on repairs. 2 snowy winters without carpet so far. How many more? Foundations need fixing before I can lay new carpet

Ellen Graham

Richmond

I am 67 years old & own three TC3 properties none of which I am able to progress either with EQC or IAG. Effectively all the planning I undertook years ago has been worthless and I am unable to make any headway. Also I am unable to service a mortgage or at my age to re-enter the workforce. HANDTIED.

Deborah Godman

Burwood

My biggest issue is not knowing when the drilling will reach Burwood. Our street is surrounded by red zone land; it's not very reassuring. I appreciate this is a project on a scale never before seen in this country, but I think there could be better communication on timelines for specifics. There are many people hurting out there and we need to speed things up.

jayne schaapveld

parklands

living with 3 children in a very cold and drafty house with windows and sliding doors that do not close properly. Our power bills alone have sky rocketed!

Sonja Lust

St Albans

David & Bev McKie

Brookhaven

Ursula Niclaus

Parklands

I am 72 years old and live in a TC3 area. My situation as been illustrated many times in this petition: Currently we all are not in charge of our future. Essentially: Our lives are controlled by bureaucrats; we do not even know their names, we have no contact with them, they ignore us both individually and collectively. I have tried numerous times to make contact without any acknowledgement. This is very scary, detrimental to our health and well-being. Our lives are on halt. I suggest that we - the effected community- elect appropriate representatives who ·are aware of our needs, ·are contributing with rights equal to those of the bureaucrats in the decision making process, ·speak on our behalf, ·and keep us informed of developments.

Diane Smith

New Brighton

We were all set to have and had had meeting with insurance, Stonewood and Stream, and had picked the plans for rebuild on same section and then whammo nothing, just absolutely nothing. No contact from EQC and no cap payout. We are still paying rates and insurance but...

Janine Tapper

Dallington

21 months and finally our heating situation (or lack of over that time) is finally resolved. Top marks to Fletchers for their work. Bottom of the class to EQC for making things so difficult and obscure for homeowners. We now have to wait for Southern Response to do their part - last heard from them January 2011. There are so many in our area in terribly broken homes waiting for repair. TC3 homes should not be the last to be repaired, they should be the first.

Emma Redfern

avonside

Andrew Chapman

North New Brighton/North Beach

I am trying to sell my home-- Tc3 Land, No Liquefaction,Low cosmetic damage, minor structural damage, Repairs on drive to be done by insurance. I have been told I will find it very difficult due to being TC3. My point is that whole suburbs have been red zoned & tc3'd when there a streets or blocks of houses with no major land or house damage. Why has this happened when there have been numerous inspections. I feel that I am being held to ransom in my home when it could be sold to a family who would enjoy it. My other option is to rent it out. If it is going to take years to fix tc3 land it is an appalling lack of planning & disregard of fairness! If I was red zoned I would take the payout & get on with my life, now I wait & wait.

Hector & Maritza Salazar

Avondale

we been waiting for our house to be fix and we have no land damage but since we in TC3 we have to wait for them to drill to tell us what we already know, our street has been fix 7 times for the sake of saving half of the street ,we gone through two winters having to walk to get our cars down the road due to the roadworks all we ask is WHEN !!! are we going to see the light at the end ????

Mel & Todd Webley

Brookhaven

Yet to receive a June EQC payment, yet to receive a land report, yet to have any confirmation from insurance company re whether we are a repair or rebuild and yet to have a time frame for repairs. We need pressure from the government for EQC and Insurance companies to take responsibility for paying up and repairing in a timely manner like we did with our insurance premiums every year. Poor service and no accountability!!

Kelly Pritchard

Shirley/Mairehau

3-5 years we were told...... not good enough!!!!

Mac & Maddie McCormick

St Albans

Latest info is we are in our Insurance Company's, CHIP group "Christchurch In Progress" and they haven't and won't be getting around to us "just yet"!!! Overcap?, no EQC payout?, Rebuild?, up to Building Code?, who knows and when.

Glenis Youngman

North New Brighton

We are sick of being mucked around while EQC and our insurer plays ping pong about who takes responsibility for the decision on our homes. Being TC3 is no different to being made red

tjalling jonker

Richmond

pull finger! you keep telling everyone "new zealand is the best in the world" but really, haiti (earlier quake) and japan (later quake) are way ahead.

Lynda Hunt

North New Brighton

Cheryl Magon

Avondale

Undefined time frames for geotech tests and EQC & insurance companies putting assessments on hold so no one knows when they are going to get a decision to allow them to move on with their lives. Banks offering purchasers 95% finance on TC1 & TC2 land but only 70% on TC3 land. How is this going to allow anyone to move on.....first home owners require $60,000 deposit to buy $300,000 house. How does this fit with 'no one in TC3 land will be disadvantaged?'

Robert & Tanya Keeling

North New Brighton

Our only assessment was one in which we had to sit down in our own house and wait while they completed their assessment. Then when we received our assessment it has many things missed off and EQC do not want to know about it. We were in need of emergency repairs and when they finally turned up after three requests for repairs by EQC they walked in and said they would cost too much to repair and left. We were told a structural engineer assessed the repairs and when I rang back the next day to ask for evidence of his credentials(as he had none on him) we were then told he was a builder and his word goes. We have ranch slider which is bent and partially open to the weather and windows which when closed the curtains blow. These are apparently acceptable conditions under which to live and bring our child up in.How do we get a fair deal in this system? How do we get a complete assessment and a cost so we are able to find if we are over cap and can then begin the next round with our insurance company.

Bill & Wendy Hoeta-Stokes

Parklands

We fully support the TC3 letter and hope that a resolution on our land , repairs or rebuilds will be determined soon by E Q C in fairness to the residents of the affected areas. The lives, health and future of the community affected are far more important than bureaucracy.

jane rickerby

parklands

Too long to wait 2 to 5 years we want our houses rebuild not a bandaid to fix our houses rebuild with new foundation.

Kirsten McIvor

St Albans

Ian & Dianne Messenger

Burwood

3 to 5 years, just a joke, and the way thing are progressing ( not) it could be longer

Sara & Mark Anderson

North New Brighton

Would really like some answers and for Eqc to decide if we are over or under cap. Need a time frame so that we have some idea of how long we have to live in a damaged house on damaged land. Fully agree with the above letter.

Christine Moore

South Brighton

I am a TC3 home owner with no foundation damage. Drilling is taking place in my neighbourhood, and I have been told I will not be allowed to see the results. I am not being told what the criteria for classifying my property are. I am unable to have my house specifically reviewed according to the criteria. I am unable to appeal the decision. My house has sustained only cosmetic damage; many homes in TC1 and 2 are more damaged than mine - land and buildings. TC3 is supposed to indicate I could experience liquefaction in an earthquake, yet there hasn't been a drop during 10,000 earthquakes. Banks and insurers refuse to finance TC3, putting insurmountable hurdles in front of anyone who might want to buy my house. I have poured everything I have earned for the last six years into this house, I have lost all my equity, and I am running out of productive earning years to claw my way back. What is Hon Brownlee going to do for the 18000 TC3 people cursed by this decision? My house has been wrecked by bureaucrats, not by earthquakes. The emergency is over, it's time to be fair.

Carmel and Steve Davies

North New Brighton

Bev Johnson

South shore

TC3 is a nightmare banks will only lend 60 to 80 percent if at all . People who have lost there houses and left with TC3 sections have lost considerable money and are left with a very long wait to sell their land. A lot of TC3 is simple and quite bluntly unstable and many will be dead before the insurance companies will fulfill there obligations,they are telling people if you fight us you will wait longer this whole category from start to finish is a absolute mess.

Stacey Byrne

Aranui

Helen Proctor

New Brighton

The length of time given for rebuild for tc3 land means i continue to live in my home with it continuing to deteriatiate with no options to better my situation.

Heather & Graeme Agassiz

Bexley/Aranui

We definately agree with this letter. As older people we are very stressed and worried that nothing is being done for us. (the forgotten] If someone would at least give information and we knew were we go from here, it would give us some hope. The time frame for fixing our homes is a joke.

Steve Edwards

St Albans

You lot are becoming the problem, not the solution.

Mark Brosnahan & Ali Paintin

Southshore

INs adjustors now say house doesn't need lifting, piles fixed & ring foundation replaced just packing & resin for cracks so no need for geotech engineers etc - we are getting 2nd opinion

Anne Russell-Brighty

Ferrymead

Darren & Jan Colvin

Spencerville

Inspected Dec 2010, damaged more in the last few earthquakes. EQC aren't interested in veiwing again at the moment. We too are sick of waiting.

Lynn & Bevan Metcalfe

Avonside

In total agreeance with this letter. We are frustrated with the lack of communication leaving us without the information we need to plan for the future. At 73 years of age we feel we may not be around to see the end of the situation. Action please!

Sharelle Scott

Aranui

Our backyard is a hazard due to lateral spread. Our house has cracks in the ceiling and gaps around doors and windows, making it difficult and expensive to stay warm. And we're supposed to wait years to fix this? Will the insurers be helping with our increased power bill?

Nathan Brand

St Albans

We still have no idea whether our house is repairable or not, we have mould growing under the house and the dirt is so soft our piles are tipping sideways. Our 4 year old daughter is diagnosed with Asthma and coughs herself to sleep each night, our nightstore heater fell off the wall in the June quake and we now rely solely on our heat pump. We have used about 35m of draught stop to close our windows... When will someone tell us what can be done??!! Let alone actually make some effort towards dealing with our perfectly valid insurance claim!

Bruce & Kathy Chubb

Richmond

We are TC3 landowners - Tired we are worn out we are not. We won't let EQC get away with what they are doing to us. EQC originally over capped our property but there was still a large gap between our Insurers & EQC. With multiple complaints starting from Oct '11 a dual assessment was completed in Feb '12 after which EQC would still not agree with our Insurers. From here EQC has heavy reduced the value of repairs to our property. We have requested the scope of works from EQC, our request was refused and informed we were not entitled to this information. Despite copying Gerry Brownlie, and other MP's into our correspondence with EQC we have got no further ahead. Liquefaction is still under our home, the smell some days is overwhelming, plastic bags used to plug the gaps in our windows (which EQC says don't exist) and they say our house is level "YEAH RIGHT". Land has sunk, we have flooding when it rains. We have spent quite a bit of money on re creating footpaths and gardens around the house so as to stop the water from pooling for days on end. Even knowingly if we have another large earthquake we would lose this all to liquefaction but at least it makes us a bit more normal.

Leigh Conley

Beckenham

As a mother, I find it very distressing that the insurers, EQC & CERA are prepared to make us live in damp rat infested properties watching our children become ill unable (or unwillingly) to provide time frames & communication about when this nightmare will end!

Phil Grey

Beckenham

Shelley Wright

Southshore

I worry about the lack of information, and am still unsure whether my house is a repair or rebuild. I have had at least 4 assessments, and each time, the parties assessing my home have no idea on what previous parties have said about my home. I feel all this money is being given to the assessors, and they are not working together to pass on their information. I have had to tell them the limited information I have. It is not on.

Janine Stagpoole

richmond / shirley

Pressing TC3 concern.... will my insurance company do a good job on the repair / rebuild (dunno which they haven't done a scope as yet) because to date they have done nothing... not reaussuring Concern that I will never be able to sell the property once it is fixed because of stigma of TC3

joan archer

southshore

Ali Jones

St Albans

The amount of communication and level of interaction with TC3 residents has been appallingly bad. We all have many questions, no-one has proactively attempted to see what people need to know and answer their queries. Those who have attempted to get answers are fobbed off or told "we don't know". It's head in sand stuff on the part of those with the power and it must stop immediately.

Marie O'Connell

St. Albans

Getting a visit from EQC and my insurance company regarding my damaged driveway and back yard would be good, damaged since Sept 4, 2010, almost 2 years

Julie Hand

parklands

Rosemary Howard

Southshore

The time frames given for repairs are unacceptable. We still await a thorough EQC assessment as further damage has occurred since the very unsatisfactory assessment undertaken a year ago. We need to sell our house for family reasons and require some clarity urgently.

Sharon and Darren Rasmusen

Papanui

Totally agree with the contents of this letter. We are supposedly under cap but expect that we will eventually be over cap. At this stage we know nothing more than we did in Sept 2010. Living the TC3 nightmare is like a slow torture and the timeframes for fixing TC3 properties are simply not acceptable. The main problem is EQC and the systems that have been put in place to make sure that homeowners have no information and no ability to control any aspect of their housing situation. We need to be able to move on with our lives without being stuck in limbo for years.

Megan Hieatt

St Albans

Please get this sorted, repairing the homes of the people of Christchurch is much more important than hotels or convention centres!

Craig Youngman

North New Brighton

We are sick of being mucked around and not being told the truth.

Justine Hogan

City Centre

Wendy Howard-Williams

Richmond

Aaron & Mellisa Keith

North Beach

May as well be living in Haiti or New Orleans, beyond ridiculous!!!!

Dayna hayward

Richmond

Like everyone in CHCH we just want to move on. Buy a bigger house in CHCH but TC3 land gives no certainty to buyers,banks or insurance companies and therefore the value of our property is not worth selling. Maybe once it was repaired people may be willing to buy it.

Alan, Michelle & Lily Seaton

Avondale

Badly damaged home, Arrow and Eqc have assessed damage differently. We have no confidence in the quality of assessments we have received from Eqc compared to that conducted by Arrow. Eqc have apportioned claims to keep us under cap yet due to foundation damage they have yet to commit to us being under or over cap. Next to no communication from either Eqc or Ami. Lives on hold.

Karen Reihana

Dallington

I fully support and agree with this letter and comments made.

Diane & Ray Mahony

Burwood

Still waiting for any sort of decision. No cheque yet ????????

Pauline Cotter

St Albans

We wholeheartedly agree with everything in this letter. The time frames are unacceptable, and the communication virtually non existent. Our insurance company has assessed and costed our repairs, but can do nothing because EQC will not determine our cap event or pass us on to our insurer. Our house is much, much colder this winter as we have liquefaction under the floors. We really feel in limbo.

Tania & Drew Evamy

Southshore

We agree with the contents of this letter.

Bruce Ramage

Beckenham

On behalf of a group of seven over 60's units we are in an isolated single section awaiting like all other TC3 areas. Heard nothing, seen nothing, no replies except Vero saying we are amongst many others being told nothing and that it could be years before decisions are made. Some of the occupiers could be dead before anything happens.

Michele Shuker

Avonside

Greg Downie

Richmond

Richmondnt started in April 2011, all foundation and structural damage was ignored and marked for (urgent invasive) This to date has still not been done. My feb cap is at 60k without looking at lifting, repiling, pushing my house back together. Add in the fact it is 120 years old. They did final SOW on my house in july 2011, which I have been disputing since then, I still can not have the simple task of a assessment completed which acknowledges I have foundation and structural damage which would of clearly pushed me over cap. Once this is resolved I will be going into litigation for extra costs involved and interest lost due to their inability to carry out the required tasks. Every week it keeps climbing.

Scott Mckean

woolston

our homes are totalled, cold, damp. I have been told I am over the cap so pay me out.

Anthony Clemett

Avondale

How long do we have to wait for our homes to be repaired?????

vicki walker

burwood

EQC and IAG both agree our property is over CAP and went over in a single event, Feb 2011, yet they still have not made any CAP payment to us. IAG is yet to complete a full assessment on our property to confirm rebuild/repair status.

Jenny & Stewart Haycock

Parklands, Christchurch

The timeframes are too long, especially people still living in severly damaged homes, and those having to pay rent and mortgage as their home unliveable. We are also concerned about houses not being repaired to the standard they were before the earthquakes, ongoing problems with insurance, and never being able to sell our TC3 home in the future for what it was worth before the earthquakes.

Lois O'Brien

North New Brighton

Kerry McCarthy

North New Brighton

The uncertain timeline for repair or rebuilds, not knowing when!

Tanya Tulloch

New Brighton

We are insured with IAG and have been trying to make contact with our case manager for over 12 weeks. We have had know correspondence with her since January 6th. This is just not on, are we asking to much for a returned phone call or email. I think not. Not good enough IAG you should be ashamed.

Anna D Smith

Avonside

Ron & Wendy Burrows

Avondale

Owing to excesive liquifaction our land has sunk considerably and is now lower than properties in Red Zone area at our back fence. When it rains we considerable flooding of back yard and garage and instead of water draining out to street like it used to it now drains back into the section due to being below the crown of the road.

Jan & Owen Fensom

Burwood

A time frame of 5-8 years is unacceptable. Christchurch is fast becoming too expensive to live in - rates rises, insurance rises, relocated schools/work causing increase in petrol etc etc!! But some of us are trapped. We need some honest answers now!!!

Julie M Cosgrove

Halswell

The forgotten area..........nearly 2 years on and still waiting........how much longer?

Jane Finch

New Brighton

Tell the truth. Stop messing with peoples heads! Tell us the big plan! What is going to happen with New Brighton Road between the Wainoni and Pages road bridges?

Sam Williamson

South New Brighton

18 months+ and still in limbo, not good enough! TC3 owners lose out and get to experience everything redzoners were able to avoid. Priority should be on worst affected first (TC3). CERA, EQC and Insurance companies blame extraordinary event for lack of timely progress BUT they seem to have conveniently forgotten that extraordinary events call for extraordinary responses

Katherine Edyvean

Dallington

The mentally and physical health of my family is my main concern and living in a street surrounded by red zone it very testing. The roads and footpaths are not safe for myself or my children in the summer the dust is unbearable in the winter its the constant dampness and flooding in our street these are basic things are not a top priority but very tough to deal with but I still have to pay full rate and increasing insurance fees. To live in a third world suburb. Please either fix my home or pay me out so we can leave

Susan Ha

Parklands

Our house is in really bad state right now, I have called the emergency EQC but still I have not gotten my response.

Rose Mitchell

North New Brighton

We lived in house with a 3 inch gap, no sewer for over a year. We lived in our home with a 2 year old that ended up in hospital for a week due to cold, and new born. We lived there during 2 snows; we lived with the mice that made our house their home. We also shared our house with the black mould growing. Now were finally in a rental, and our home has been pulled down. Fantastic were moving ahead. BUT WHEN? Once our insurance money runs out were going to be paying for rent out of our own pocket, while still paying rates on our TC3 land. We have been paid our cap and have some sitting in the bank, but wait been getting taxed on it. So we can’t even save that tiny amount of money to pay for rent when we have too. Also the stress, the stomach ulcers, the arguing because of all the extra costs, the tears on our kids faces, it’s all too much. FIX IT, just give us some hope that sometime soon we will have a house and we can just move on.

Blair & Abbie McKinlay

St Albans

Where do I start....... with 2 small children, we want progress with our rebuild!!!

Arthur & Margaret Redditt

Opawa

In the interests of fairness, and due to the ongoing delays and with no firm action plan in sight, TC3 homeowners now need to be offered the opportunity to be red zoned so that they at least then have the choice to move on with their lives.

Cheann Carroll

Richmond

time frames ? no communication ? dishonesty and smoke screens outcomes ? future land values future events? repeat of this mess in 10-20 years ? WHAT IS HAPPENING TO OUR HOUSE EQC ?? TC 3 is RED and you are not honest about the reality of the state of blue/green land my perception is every other zoning is attended to, has priority and TC3 people are left to wait and watch and worry and lose their equity. everyone else is obliged.

Damian Campbell

Hoon Hay

Drilling, building, repairs all appear to be taking far too long and people are sick of waiting.

Trevor Lyttle

Spencerville

Sunken house, over cap, flood plain risk. Why do we need drilling to tell us what is wrong?

Maureen Lyons

Burwood

Don't like living in a damaged house, can't use all of our house, have seven children and can only use 3 of our 4 bedrooms. Have been told it will be years before our house is rebuilt.

Suzy de Lautour

North New Brighton

We need some clarity on time frames. Thanks!

Maureen & Richard Pierre

Richmond

We can't get EQC to admit that we were overcap in February and they have wrongly apportioned us, and so they won't pay out the over cap payment. And we've been told 5-10 years to rebuild/repair (we don't even know that!)

Briony Carpenter

Edgeware

Support and agree with this letter and the comments posted by other signers.

Grant Magrath

Burwood

This reflects very badly on the National government. It's an utter disgrace to treat NZ taxpayers in such an ill informed, disrespectful way.

Pamela Lilly

Saint Martins

I am one of three in an over 60's unit. Lack of communication from EQC to me or my insurers, is causing great stress. I am unable to plan ahead.

Verona Harris

Dallington

I have protracted out of Southern-No-Response that they don't have foundation solutions suitable for our rebuild and won't have for 5 - 10 years. Hello are you not hearing us we are living in a damaged house we need help as of yesterday. When were they going to inform us of this in 10 yrs time. Shame on your callousness, appalling and disgraceful. What the heck do we do now?

Fareena and Wayne Taukamo

Richmond

Lynley McFaull

Burwood

Am in total support of this letter. Please, we just want to move on with our lives.

Arthur Grieve

North New Brighton

Concerned that we will be dead or in care before house rebuild happens.

Susanne and Nic Hides

HALSWELL

Overcap in September - paid out by EQC in December 2010, SR/Arrow assessment April 2011- since then zich,zero, nada!! No communication at all - finally buckled and called them in August to be told that there is a HUGE disparity in damage assessment/repair or rebuild strategy to be told we are up for "joint review". Can't tell me when, how and we have no input in the process. FGS.

Neil Hellewell

Christchurch Central

Waiting on the drilling scheme to come to my area to even begin to look at what options are available for my home and to decide under or over cap. To wait up to March 2014 to begin looking at options - sad.

Peter and Katrina Muir

Southshore

Gareth Thompson

Aranui

The only thing EQC and CERA build are walls of frustration. Time to knock some of these walls down and teach EQC and CERA some public relations skills, whether they like it or not.

darryl payne

woolston

Les Norris

Bromley

Cant wait much longer, its now beyond a joke unlike Jerry hes been a joke from day 1

Jane Hossack

St Albans

Agree that insurance companies should set reasonable time frames for repair (no more than 5 years). The Government should be insisting that insurance companies work within specific guidelines for providing information and the claims settling process and for EQC, perhaps even instigating some sort of review process to learn from mistakes and streamline the EQC process moving forward.

Jan Mitchell

Opawa

Lack of communication, misinformation, lack of progress are taking their toll on many. Much better coordination and cooperation between agencies is needed, not conflict. CERA was meant to be a spearhead - please do so. There is no logical reason for much of what is given to us as excuses for lack of action.

Debra Sinclair

Woolston

I do not understand why land that is deemed to expensive to re-mediate will not be red zoned.

Steve & Sonia Marshall

Parklands

We are so frustrated with the lack of action, delay tactics and the changes in information. We have our lives on "hold" because of this and all we expect is to be treated with respect and to be told in a timely manner what the hell we can and can't do. My house is "munted", pay me what I am entitled to, so I can get on with my life please. CERA, EQC and AMI (Southern Response) have given us a jail sentence – that’s what it feels like!!

Jodene Kelly & Darrin Luckett

North New Brighton

Kylie Richardson

Phillipstown

We are still in our first home and we are ready to move on to our second home however because of the stigma attached to TC3 properties, banks are refusing to lend more than 70% on a TC3 property. This essentially shuts out all first home buyers from our market to sell to meaning that we feel like we're stuck here indefinitely until the banks lower their perceived risk around TC3 land. They seem to forget that TC3 is still GREEN and therefore suitable for residential occupation, rebuild and repair.

Rebecca Gordon

Aranui

John Sullivan

Avondale

Two years down the track I have now lost faith totally in anyone's ability to solve the TC3 problems. My wife has passed away since the earthquakes began and I will be surprised if I am around to see my house repaired. I payed my insurance, my rates and believe we deserve to be treated better as law abiding normal New Zealanders.

Tony

Opawa

Still waiting on overcap payment, today received land damage assessment - looks like we will have to settle for the minimum lot size for Living1 zone - 450sqm - property size is 760sqm! In the brochure it states that our claims in TC3 will be settled differently than other areas - they will try to do building claim and land claim together - WHY, when they say the land claim has nothing to do with the building claim - surely we can get the land claim to sit against the mortgage and then the overcap payment when it comes through sit against the mortgage. Why are we in limbo land? Why is it taking EQC so long to advise the insurance company we are overcap - why are the settlement team taking so so long, as our insurance company won't do anything until they get confirmation. Why aren't we getting priority over properties with no foundation damage that are under 100K?. How long is this going to take? EQC please pay us the money we are due for the land and for the overcap pymt so it can sit against the mortgage at least! Also what assurances do we have that we won't be worse off? What do we do if the bank won't relend the money to rebuild on our TC3 land as they deem it too much of a risk? The LIM when we purchased the property in 2004 said we were a low risk of liquefaction? Where did the council get that information from? We are also in the flood management area. We have to build our property up to 12.57 metres our current land levels are minimum 11.17 m to maximum height of 11.94m with an average land height of 11.48 metres above the Christchurch datum. Due to earthquake subsidence on top of the increase to due to variation 48 we have to build the land up between 0.63metres - 1.4 metres how and hell are we going to do that? If it wasn't for the earthquakes munting the foundations we wouldn't have to even worry about it, but now because of the earthquakes we do have to! While others with just cosmetic damage do not have to worry about it - how is that fair and treating everyone the same, surely because of the nature of the event some concession should be made with respect to Variation 48 to the houses with foundation damage/repair - rebuilds - otherwise there are going to be a lot of properties that cannot be rebuilt near the heathcote! Is that not being worse off? - How can we afford to purchase another section when we are only compensated for just over half our current section? How will we be able to afford to remediate our land? Will the bank relend our mortgage on this property -probably not - this is our family home, our children will have left home before we even find out what is happening! You know we never planned the earthquakes, we paid our insurances and eqc levies so we would be covered yet why are we not being compensated for our loss? Total loss, not partial loss? We want back what we had nothing more, We will never have back what we had before - how is that fair - we all paid the same levy? Why should people in other areas of New Zealand have their claims settled for landslides, volcanic ash etc etc before our claims are settled, surely they should have to wait in the queue just like us! We have had several ongoing events - they have just had one.

Jimmy

Parklands

100% support this letter. our foundation was badly damaged and all claims were not progessed yet. we are waiting joint review outcomes.

Marron Kilworth

St. Martins

Rebecca Brophy

Avondale

Rick Anderson

new brighton

jim bingham

st albans

A terrible, terrible indictment of administration and Government at just about every level in New Zealand.

Scott Ewing

St Albans

Melanie glass

bexley

I am sick of waiting for any progress. Our house badly damaged since September. Really had no progress since then either. It is unlevel and shakes when trucks and buses go past. Feels there is always earthquakes when living in my home. There is always silt sand dust inside the house as windows now have gaps in them. Red zone is right across the street and behind us. House probably a repair said State even though the doors, wall linings, windows foundations etc all need replacing. Should be rebuild I am sure they are doing this incase land goes red. Other houses on my street getting pulled down and less damaged than ours. So what's the story State. Until the land assessment done nothing will go a head, when I ring Eqc they can't tell me when someone will come and do assessment on the land. Also Eqc owes me money for payout of our house (over cap) and still have not paid it. Ring them for this and they can't tell me when I will get the money. I ask one of the eqc phone operators what they get paid for as they can't tell me any information and I told them they get paid to do nothing and the eqc person agreed and said I guess that's right we do get paid to do nothing. Shocking. Drilling has been done in our area, so eqc should know whether the land can be fixed or not. Why don't they get on with it and gives us the information we need to move forward. I hear all the time that they making plans for what they going to do in the city centre and people harping on bout what they should or should not do for the cathfedral, it makes me so annoyed that they focussing on this when we don't even know what they going to do for our homes. There is other shops etc that people can go to we don't need to go into town, why isn't the focus on fixing and sorting out the eastside residents. Also don't get me started on having to pay rates at the moment. We pay heaps of money each year for rates and for what.... the roads are a mess and have pot holes and the footpaths are a mess (lucky I have a mountain buggy to take my young daughter for walks), the grass is over growing, it smells like shi... when you go for a walk because of broken sewers. We should least get discounted rates if living in these badly damaged areas. i have a two year daughter and I always said by the time my daughter starts school if our house if fixed we will be doing well. I hope it would not take this long though. Also the whole situation puts pressure on families and families can't planned for their futures as we don't what's going to happen with our houses. Wer don't know whether we going to come out of it alright or not. Eqc, insurers, council and government get your asses into gear us green blue residents are sick of waiting. Get it sorted now, enough is enough.

Carolyn Wison

Richmond

The time frame is way too loose. We all need to know individually, the drilling report relevant to our property, not on mass. We should be repaired before TC2, we should be a priority not the end of the line. We should not be made to feel powerless.

Deborah & Stan van Hulten

Parklands

Judith Lance

Hoon Hay

Very damaged house (contractor for emergency repairs said it was the most damaged house he had worked on) plus 'vulnerable health category' and still no plan for forward progress. Mould in bathroom. House unheatable, bills for July 2013 for heat $620. During snow, pellet fire and four electric heaters were used, we had a 'high' of 16 Celsius at 2.00 p.m. We spent most of a week huddled under blankets for warmth and then both caught flu'. Sick for four weeks. Utterly shameful that there is no desire on behalf of the politicians or insurers to release resources needed for repairs. EQC, what exactly do you all do all day? Is there actually ANY process at all in place to move claims on to the repair process?

Jane Earnshaw

Brookhaven

Timely mmm I think not and as for the "Guidelines" that is all that they are